Complyr vs Kelsa Complaint Management System
Complyr
complyr.co.ukKelsa Complaint Management System
ircaindia.comSide by side
| Figure | Complyr | Kelsa Complaint Management System |
|---|---|---|
| Price from | £49/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 5 | 0 |
| Spec score · Complaint Management Software | 8.2 (#2) | 6.9 (#20) |
| Headquarters | London, England, UK | Bengaluru, Karnataka, India |
| Intended users | Complyr describes its product as built for regulated complaint teams, including teams working with FCA DISP and Consumer Duty requirements. | The maker describes the system as helping clubs address customer concerns and improve services using customer feedback. |
| Purpose | Complyr is a complaint case management system for regulated teams that centralizes complaint communication, evidence, workflows, ownership and reporting. | Kelsa Complaint Management System is designed to capture, track, and help clubs resolve customer complaints and feedback. |
| Reporting | Complyr captures structured case data and provides real-time dashboards and complaint reporting from case records. | The brochure shows complaints reported by region and by month and region. |
Plans
Complyr
- Starter£49 a month
- Professional£89 a month
- Starter£588 a year
- Professional£1,068 a year
- EnterprisePriced on request
In their own words
Complyr
Complyr is a complaint case management system for regulated teams, bringing communications, evidence, workflows, ownership and reporting into structured case records. A case can contain notes, documents, actions and decision rationale. Teams can configure workflows with actions, statuses and flags without technical knowledge or IT support, and a secure portal links handlers, customers and invited third parties to case messages and files. Structured records feed real-time dashboards and complaint reporting, with data export for use in business analytics software. Complyr is aimed at teams working with regulated complaint requirements, including FCA DISP and Consumer Duty. It runs on Android, iOS and the web, and includes workflow automation, escalation rules and SLA tracking. Starter costs £49 a month, billed monthly, for one team and three to five users. Professional costs £89 a month, billed monthly, for three teams and five to 20 users.
Kelsa Complaint Management System
Kelsa Complaint Management System has no write-up on Specifiction yet; its figures are above.