CustomerSure vs Kelsa Complaint Management System
CustomerSure
customersure.comKelsa Complaint Management System
ircaindia.comSide by side
| Figure | CustomerSure | Kelsa Complaint Management System |
|---|---|---|
| Price from | £1,999/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 0 |
| Spec score · Complaint Management Software | 8.2 (#3) | 6.9 (#20) |
| Headquarters | Newcastle upon Tyne, United Kingdom | Bengaluru, Karnataka, India |
| Purpose | CustomerSure is a Voice of Customer platform that helps organisations collect feedback and turn it into action. | Kelsa Complaint Management System is designed to capture, track, and help clubs resolve customer complaints and feedback. |
| Reporting | The platform offers exportable regulator-ready reports and automatically logged audit trails. | The brochure shows complaints reported by region and by month and region. |
Plans
CustomerSure
- CX Starter£1,999 a month
- CX PlatinumPriced on request
- CX ProPrice not published
In their own words
CustomerSure
CustomerSure is a Voice of Customer platform for organisations collecting feedback and turning responses into tracked action. It supports branded surveys for NPS, CSAT, CES and custom metrics, delivered by email or SMS. Analytics follow performance and surface satisfaction drivers, themes and topics. AI features analyze feedback text for sentiment and risks, classify themes, and generate summaries and recommendations. Teams can create real-time alerts, assign responses and monitor them through resolution. The platform names Salesforce, Zendesk and Power BI among its integrations, and provides a REST API for feedback data and automated requests. Reports can be exported for regulatory use, with audit trails logged automatically. CustomerSure says it is GDPR-compliant and UK-hosted, uses access controls and encryption, and is aligned with FCA, Ofwat, Ofgem, TSM and CQC standards. Each licence includes ongoing support, guidance and expert help. CX Starter costs £1,999 per month. SMS is billed separately by volume, and prices exclude VAT where applicable. A risk-free pilot usually lasts around one month and focuses on one area of a business.
Kelsa Complaint Management System
Kelsa Complaint Management System has no write-up on Specifiction yet; its figures are above.