Civica Complaints Management vs Pulpstream Employee Relations
Civica Complaints Management
civica.com
Pulpstream Employee Relations
pulpstream.comSide by side
| Figure | Civica Complaints Management | Pulpstream Employee Relations |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 1 |
| Spec score · Workplace Investigation Software | 7.8 (#9) | 7.9 (#7) |
| Founded | 2001 | 2013 |
| Headquarters | London, United Kingdom | San Jose, California, United States |
| Integrations | Integrations include client and back-office systems, social media, email and telephony, mobile apps, content management, postal delivery, staff directories, single sign-on, document management and calendaring tools. | The platform connects to HRIS systems including Workday, Dayforce, UKG, ADP, SAP, Paylocity, Rippling, iSolved, Kronos and Namely, using API or SFTP connections. |
| Purpose | The cloud platform helps organisations capture, manage, respond to and report on customer feedback and complaints across their enterprise network. | Pulpstream describes its Employee Relations product as AI-powered software that helps HR teams manage employee cases and reduce administrative work. |
| Security | The datasheet says the platform uses single-tenant database schemas, data segregation and advanced controls, and can be deployed in different cloud regions for data protection requirements. | The security page states that Pulpstream is SOC 1 and SOC 2 Type II certified, HIPAA certified, GDPR compliant as a data processor, and compliant with CPRA and CCPA requirements. |
| Support | Civica directs support-related queries to its Support Center. | Pulpstream advertises 30-minute response times, a dedicated team of three, implementation support and expert guidance. |
Plans
Civica Complaints Management
- Civica Complaints ManagementPriced on request
In their own words
Civica Complaints Management
Civica Complaints Management is a cloud platform for capturing, managing, responding to and reporting on customer feedback and complaints across an organisation. Feedback can arrive through web, phone, email and social media. Low-code and no-code workflow tools let organisations configure processes and update them as needs change; correspondence tools automate case handling to reduce repetitive work. Reporting includes automated and custom reports, plus real-time keyword alerts intended to help identify problem areas. Integrations span client and back-office systems, social media, email, telephony, mobile apps, content and document management, postal delivery, staff directories, single sign-on and calendaring tools. REST APIs support case updates and queries, while an email API can scan messages sent to a chosen mailbox. A self-service portal can let stakeholders register and manage casework online. The responsive, browser-based interface works across devices. The datasheet describes single-tenant database schemas, data segregation, advanced controls and cloud-region deployment options. It also lists ISO 9001 and ISO 27001 accreditation and redactable audit trails for each case. Pricing is available by enquiry.
Pulpstream Employee Relations
Pulpstream Employee Relations is software for HR teams managing employee cases, complaints, investigations, discipline, and performance improvement plans. It keeps case histories, documents, communications, and progress records in one system. Complaints can arrive by hotline, web form, email, in person, or mobile app, with anonymous handling supported. Investigation tools coordinate investigators and capture interview notes, evidence, timelines, reports, and stakeholder notifications. Discipline workflows cover counseling and warnings, with templates, HR approval routing, PIP goals, and automated check-in reminders. Teams can configure workflows, forms, email templates, permissions, notification timing, and dashboards without coding. The company says its AI surfaces trends; dashboards can show case volume, status, resolution times, and manager activity. Listed integrations include Workday, Dayforce, UKG, ADP, SAP, Paylocity, Vector, iSolved, Kronos, and Namely, with other integrations buildable. The app supports Android, iOS, Microsoft Surface, and web, including offline operation. Pricing is on request, and a 30-day trial is listed.