ClickHelp vs Dr.Explain

ClickHelp is a cloud platform for authoring, hosting and publishing technical documentation. It runs in a browser without installation or downloads, requiring JavaScript and a stable internet connection. Authors can reuse material through snippets, variables and conditions. Workflow tools provide topic statuses, reviewer accounts and email notifications for updates. Reporting covers project readiness, content contribution, reader behavior, readability and more than 30 topic metrics. ClickHelp lists over 20 integrations, including Google Analytics, Google, Azure AD, Salesforce, GraphComment and Google Translate, and supports Zapier. Its optional AI Suite includes AnswerGenius, AI Overview in search results and WriteAssist, with 30,000 monthly CAPs and no overage charges. The service states SOC 2 Type II certification, AES-256 encryption at rest, TLS 1.2+ in transit, daily backups and a 99.5% uptime SLA. Hosting can be selected in Luxembourg, the USA or Australia, but authoring cannot be installed on-premises. Professional support is free to all clients. A 14-day trial requires no credit card and includes all platform features. Plans are Starter at $194 a month, Growth at $325 a month and Professional at $640 a month, before tax.

Dr.Explain is a Windows help authoring tool for creating user guides, operating instructions, help files, and manuals. It captures application windows or web pages and adds numbered callouts to interface elements. Documentation can be exported as HTML, CHM, PDF, or DOCX; imports include CHM, HLP, HTML, XML, DOC/DOCX, and TXT, with project structure and formatting preserved. For software integration, it supports Help Context IDs and creates map files in.h,.vb, and.inc formats. Multiple authors can work on a project through the free Tiwri.com service or a corporate server on the company's internal network. An in-program AI Assistant offers generation, translation, and proofreading. The desktop application requires 64-bit Windows 11, 10, 8, or 7. The free license has no time limit but restricts project size and watermarks exported images; it includes 20 topics. Business Temporary costs $290 a year for five users, and Business Perpetual v.7 costs $690, paid once for five users. Home Perpetual v.7 costs $9,000, paid once for one user and excludes commercial use.