ClickHelp vs HelpSmith
ClickHelp
clickhelp.comHelpSmith
helpsmith.comSide by side
| Figure | ClickHelp | HelpSmith |
|---|---|---|
| Price from | $194/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | — |
| Windows | — | Yes |
| API | Yes | — |
| Plans published | 6 | 3 |
| Spec score · Help Authoring Tools | 8.4 (#6) | 7.6 (#16) |
| Spec score · Technical Writing Platforms | 8.4 (#7) | 7.7 (#21) |
| Integrations | ClickHelp lists 20+ out-of-the-box integrations, including Google Analytics, Google, Azure AD, Salesforce, GraphComment, and Google Translate, and supports Zapier. | Help files and Web Help can integrate with applications or websites, and exported topic lists can be used in header files compatible with C#, VB.NET, Delphi, C++, and MS Office VBA. |
| Support | ClickHelp says professional support is provided free to all clients. | Technical and ordering questions are handled through support tickets in the online Help Center. |
| Teamwork | Its workflow and review tools include topic statuses, reviewer accounts, and email notifications for topic updates. | The Ultimate Edition supports an unpacked XML project format that can be used with version control systems such as GitHub and Subversion and with external translation tools. |
Plans
ClickHelp
- Starter$194 a month
- Growth$325 a month
- Professional$640 a month
- Starter$2,328 a year
- Growth$3,900 a year
- Professional$7,680 a year
HelpSmith
- Standard$199, paid once
- Professional$299, paid once
- Ultimate$399, paid once
In their own words
ClickHelp
ClickHelp is a cloud platform for authoring, hosting and publishing technical documentation. It runs in a browser without installation or downloads, requiring JavaScript and a stable internet connection. Authors can reuse material through snippets, variables and conditions. Workflow tools provide topic statuses, reviewer accounts and email notifications for updates. Reporting covers project readiness, content contribution, reader behavior, readability and more than 30 topic metrics. ClickHelp lists over 20 integrations, including Google Analytics, Google, Azure AD, Salesforce, GraphComment and Google Translate, and supports Zapier. Its optional AI Suite includes AnswerGenius, AI Overview in search results and WriteAssist, with 30,000 monthly CAPs and no overage charges. The service states SOC 2 Type II certification, AES-256 encryption at rest, TLS 1.2+ in transit, daily backups and a 99.5% uptime SLA. Hosting can be selected in Luxembourg, the USA or Australia, but authoring cannot be installed on-premises. Professional support is free to all clients. A 14-day trial requires no credit card and includes all platform features. Plans are Starter at $194 a month, Growth at $325 a month and Professional at $640 a month, before tax.