ClickHelp vs Oxygen XML Author
ClickHelp
clickhelp.comOxygen XML Author
oxygenxml.comSide by side
| Figure | ClickHelp | Oxygen XML Author |
|---|---|---|
| Price from | $194/mo | $2.33/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | — |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| API | Yes | — |
| Plans published | 6 | 10 |
| Spec score · Technical Documentation Software | 8.4 (#7) | 7.9 (#22) |
| Trial | The free trial provides access to all platform features, equivalent to the Professional plan with the Translation Module included. | The fully functional product is available to evaluate free for 30 days with a trial license key. |
Plans
ClickHelp
- Starter$194 a month
- Growth$325 a month
- Professional$640 a month
- Starter$2,328 a year
- Growth$3,900 a year
- Professional$7,680 a year
Oxygen XML Author
- User-based Professional — 12-month Subscription$28 a year
- User-based Enterprise — 12-month Subscription$41 a year
- User-based Professional — License & 1-year SMP$775, paid once
- User-based Professional — License & 2-year SMP$886, paid once
- User-based Enterprise — License & 1-year SMP$1,144, paid once
- User-based Enterprise — License & 2-year SMP$1,305, paid once
- Floating Professional — License & 1-year SMP$2,321, paid once
- Floating Professional — License & 2-year SMP$2,649, paid once
- Floating Enterprise — License & 1-year SMP$3,433, paid once
- Floating Enterprise — License & 2-year SMP$3,917, paid once
In their own words
ClickHelp
ClickHelp is a cloud platform for authoring, hosting and publishing technical documentation. It runs in a browser without installation or downloads, requiring JavaScript and a stable internet connection. Authors can reuse material through snippets, variables and conditions. Workflow tools provide topic statuses, reviewer accounts and email notifications for updates. Reporting covers project readiness, content contribution, reader behavior, readability and more than 30 topic metrics. ClickHelp lists over 20 integrations, including Google Analytics, Google, Azure AD, Salesforce, GraphComment and Google Translate, and supports Zapier. Its optional AI Suite includes AnswerGenius, AI Overview in search results and WriteAssist, with 30,000 monthly CAPs and no overage charges. The service states SOC 2 Type II certification, AES-256 encryption at rest, TLS 1.2+ in transit, daily backups and a 99.5% uptime SLA. Hosting can be selected in Luxembourg, the USA or Australia, but authoring cannot be installed on-premises. Professional support is free to all clients. A 14-day trial requires no credit card and includes all platform features. Plans are Starter at $194 a month, Growth at $325 a month and Professional at $640 a month, before tax.
Oxygen XML Author
Oxygen XML Author has no write-up on Specifiction yet; its figures are above.