ClickHelp vs Oxygen XML Editor
ClickHelp
clickhelp.comOxygen XML Editor
oxygenxml.comSide by side
| Figure | ClickHelp | Oxygen XML Editor |
|---|---|---|
| Price from | $194/mo | $2.83/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | — |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| API | Yes | — |
| Plans published | 6 | 10 |
| Spec score · Help Authoring Tools | 8.4 (#6) | 8.1 (#8) |
| Integrations | ClickHelp lists 20+ out-of-the-box integrations, including Google Analytics, Google, Azure AD, Salesforce, GraphComment, and Google Translate, and supports Zapier. | The editor integrates out of the box with Microsoft SharePoint and WebDAV-enabled content management systems. |
| Support | ClickHelp says professional support is provided free to all clients. | The Oxygen community forum has over 30,000 posts from more than 12,000 users, and the support team and community respond daily. |
| Trial | The free trial provides access to all platform features, equivalent to the Professional plan with the Translation Module included. | The download page offers a free 30-day evaluation that requires a trial license key. |
Plans
ClickHelp
- Starter$194 a month
- Growth$325 a month
- Professional$640 a month
- Starter$2,328 a year
- Growth$3,900 a year
- Professional$7,680 a year
Oxygen XML Editor
- Professional 12-month subscription$34 a year
- Enterprise (AI-ready) 12-month subscription$53 a year
- Professional user-based · 1-year SMP$942, paid once
- Professional user-based · 2-year SMP$1,080, paid once
- Enterprise (AI-ready) user-based · 1-year SMP$1,465, paid once
- Enterprise (AI-ready) user-based · 2-year SMP$1,678, paid once
- Professional Floating · 1-year SMP$2,827, paid once
- Professional Floating · 2-year SMP$3,240, paid once
- Enterprise (AI-ready) Floating · 1-year SMP$4,397, paid once
- Enterprise (AI-ready) Floating · 2-year SMP$5,037, paid once
In their own words
ClickHelp
ClickHelp is a cloud platform for authoring, hosting and publishing technical documentation. It runs in a browser without installation or downloads, requiring JavaScript and a stable internet connection. Authors can reuse material through snippets, variables and conditions. Workflow tools provide topic statuses, reviewer accounts and email notifications for updates. Reporting covers project readiness, content contribution, reader behavior, readability and more than 30 topic metrics. ClickHelp lists over 20 integrations, including Google Analytics, Google, Azure AD, Salesforce, GraphComment and Google Translate, and supports Zapier. Its optional AI Suite includes AnswerGenius, AI Overview in search results and WriteAssist, with 30,000 monthly CAPs and no overage charges. The service states SOC 2 Type II certification, AES-256 encryption at rest, TLS 1.2+ in transit, daily backups and a 99.5% uptime SLA. Hosting can be selected in Luxembourg, the USA or Australia, but authoring cannot be installed on-premises. Professional support is free to all clients. A 14-day trial requires no credit card and includes all platform features. Plans are Starter at $194 a month, Growth at $325 a month and Professional at $640 a month, before tax.
Oxygen XML Editor
Oxygen XML Editor is a desktop XML authoring and development tool for users from beginners to experts. XML files can be edited in Text, Grid and Author modes, while as-you-type validation and context-sensitive editing help keep XML, JSON and HTML documents valid. Ready-to-use editing and publishing support covers DITA, DocBook, XHTML and TEI. Publishing scenarios can produce PDF, ePUB, HTML and other formats from one source. The editor integrates with Microsoft SharePoint and WebDAV-enabled content management systems, and its Apache Subversion client supports repository browsing, commits, updates and revision history. It is available for Windows, macOS and Linux, and as an Eclipse plugin. A free 30-day evaluation requires a trial license key; there is no free plan. Annual subscriptions are $34 a year for Professional and $53 a year for Enterprise (AI-ready). Enterprise adds support for IBM DB2, Oracle 10.2 and Microsoft SQL Server; Professional excludes commercial database support. On Linux, the bundled Java requires X.org, and Wayland is unsupported.