ClickHelp vs Vasont Inspire (GlobalLink CCMS)
ClickHelp
clickhelp.comVasont Inspire (GlobalLink CCMS)
globallinkccms.comSide by side
| Figure | ClickHelp | Vasont Inspire (GlobalLink CCMS) |
|---|---|---|
| Price from | $194/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Self-hosted | — | Yes |
| Plans published | 6 | 1 |
| Spec score · Help Authoring Tools | 8.4 (#6) | 6.9 (#20) |
| Security | The site states ClickHelp is SOC 2 Type II certified and that customer content is never used to train AI models. | The product page describes single sign-on and administrative access controls that restrict content to authorized users; GlobalLink CCMS’s about page states ISO 27001 certification and SOC 2 compliance for its platform. |
| Support | ClickHelp says professional support is provided free to all clients. | GlobalLink CCMS offers technical support governed by service-level agreements, plus documentation, training, and consulting; the page describes support across its platforms. |
Plans
ClickHelp
- Starter$194 a month
- Growth$325 a month
- Professional$640 a month
- Starter$2,328 a year
- Growth$3,900 a year
- Professional$7,680 a year
Vasont Inspire (GlobalLink CCMS)
- Vasont Inspire (GlobalLink CCMS)Priced on request
In their own words
ClickHelp
ClickHelp is a cloud platform for authoring, hosting and publishing technical documentation. It runs in a browser without installation or downloads, requiring JavaScript and a stable internet connection. Authors can reuse material through snippets, variables and conditions. Workflow tools provide topic statuses, reviewer accounts and email notifications for updates. Reporting covers project readiness, content contribution, reader behavior, readability and more than 30 topic metrics. ClickHelp lists over 20 integrations, including Google Analytics, Google, Azure AD, Salesforce, GraphComment and Google Translate, and supports Zapier. Its optional AI Suite includes AnswerGenius, AI Overview in search results and WriteAssist, with 30,000 monthly CAPs and no overage charges. The service states SOC 2 Type II certification, AES-256 encryption at rest, TLS 1.2+ in transit, daily backups and a 99.5% uptime SLA. Hosting can be selected in Luxembourg, the USA or Australia, but authoring cannot be installed on-premises. Professional support is free to all clients. A 14-day trial requires no credit card and includes all platform features. Plans are Starter at $194 a month, Growth at $325 a month and Professional at $640 a month, before tax.
Vasont Inspire (GlobalLink CCMS)
Vasont Inspire (GlobalLink CCMS) has no write-up on Specifiction yet; its figures are above.