ClickHelp vs XMetaL Author
ClickHelp
clickhelp.comXMetaL Author
xmetal.comSide by side
| Figure | ClickHelp | XMetaL Author |
|---|---|---|
| Price from | $194/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | — |
| Windows | — | Yes |
| API | Yes | — |
| Plans published | 6 | 1 |
| Spec score · Help Authoring Tools | 8.4 (#6) | 6.9 (#21) |
| Content reuse | The platform supports reusable content through snippets, variables, and conditions. | XMetaL Author Essential can locate, reference, and reuse content from file systems or content repositories. |
| Integrations | ClickHelp lists 20+ out-of-the-box integrations, including Google Analytics, Google, Azure AD, Salesforce, GraphComment, and Google Translate, and supports Zapier. | XMetaL Author Essential 20.0 lists integrations with Google Gemini, OpenAI ChatGPT, Microsoft Bing Copilot, xAI Grok, and DeepSeek. |
| Security | The site states ClickHelp is SOC 2 Type II certified and that customer content is never used to train AI models. | The XMetaL Author Essential 20.0 page says the release includes critical security enhancements. |
| Support | ClickHelp says professional support is provided free to all clients. | XMetaL lists a North America support phone number and a Vancouver, British Columbia office for JustSystems Canada, Inc. |
| Trial | The free trial provides access to all platform features, equivalent to the Professional plan with the Translation Module included. | The product pages provide a Download Trial link; they do not state a trial duration on those pages. |
Plans
ClickHelp
- Starter$194 a month
- Growth$325 a month
- Professional$640 a month
- Starter$2,328 a year
- Growth$3,900 a year
- Professional$7,680 a year
In their own words
ClickHelp
ClickHelp is a cloud platform for authoring, hosting and publishing technical documentation. It runs in a browser without installation or downloads, requiring JavaScript and a stable internet connection. Authors can reuse material through snippets, variables and conditions. Workflow tools provide topic statuses, reviewer accounts and email notifications for updates. Reporting covers project readiness, content contribution, reader behavior, readability and more than 30 topic metrics. ClickHelp lists over 20 integrations, including Google Analytics, Google, Azure AD, Salesforce, GraphComment and Google Translate, and supports Zapier. Its optional AI Suite includes AnswerGenius, AI Overview in search results and WriteAssist, with 30,000 monthly CAPs and no overage charges. The service states SOC 2 Type II certification, AES-256 encryption at rest, TLS 1.2+ in transit, daily backups and a 99.5% uptime SLA. Hosting can be selected in Luxembourg, the USA or Australia, but authoring cannot be installed on-premises. Professional support is free to all clients. A 14-day trial requires no credit card and includes all platform features. Plans are Starter at $194 a month, Growth at $325 a month and Professional at $640 a month, before tax.
XMetaL Author
XMetaL Author has no write-up on Specifiction yet; its figures are above.