ClientSmart vs Field Agent
ClientSmart
clientsmart.comField Agent
app.fieldagent.netSide by side
| Figure | ClientSmart | Field Agent |
|---|---|---|
| Price from | $1.50/mo | Free |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 9 | 1 |
| Spec score · Mystery Shopping Software | 7.7 (#9) | 8.3 (#4) |
| Payments | Automated pay calculations include audit trails showing how each payment was computed. | Field Agent uses Dwolla to originate credit transfers to an agent's financial-institution account. |
| Privacy | The privacy policy says the site analytics service does not use tracking cookies, store IP addresses, track users across other websites, or share analytics data with third parties. | Field Agent says it is not in the business of selling users' personal information to others. |
| Purpose | ClientSmart lets mystery shopping companies schedule shoppers, capture evaluations, and deliver branded reports from one platform. | Field Agent connects brands and retailers with people who collect photos, opinions, and other information while shopping in stores and online. |
| Security | The maker says ClientSmart uses TLS encrypted connections, secure cloud hosting, and role-based access controls. | Field Agent says information in transmission is protected with Secure Socket Layer software that encrypts submitted information. |
Plans
ClientSmart
- Per-shop fees (over 25,000 shops)$1.50 a month
- Per-shop fees (15,001–25,000 shops)$2 a month
- Per-shop fees (10,001–15,000 shops)$2.50 a month
- Per-shop fees (5,001–10,000 shops)$3 a month
- Per-shop fees (1,001–5,000 shops)$3.50 a month
- Per-shop fees (501–1,000 shops)$4 a month
- Per-shop fees (201–500 shops)$4.50 a month
- Per-shop fees (0–200 shops)$5 a month
- Base fee$400 a month
In their own words
ClientSmart
ClientSmart is a web platform for mystery shopping companies that schedule shoppers, collect evaluations, and deliver branded client reports. Reusable survey templates retain question structures, scoring rules, and conditional logic across projects. Teams can import shopper rosters, locations, and project data from CSV, Excel, and other common formats using column mapping. Its shopboard filters assignments by location, date, pay range, and distance. Automated pay calculations include audit trails showing how each amount was computed. ClientSmart creates branded PDF reports, interactive charts, and built-in analytics, and sends branded HTML emails with merge fields to shoppers, schedulers, and clients. Tiered cloud storage holds photos, receipts, and supporting documents with automatic expiration policies. The maker describes TLS-encrypted connections, secure cloud hosting, and role-based access controls. Billing is month to month, with no setup fee or long-term commitment. A 400.00 USD monthly base fee is credited toward per-shop charges, which range from 5.00 USD to $1.50 based on completed-shop volume.
Field Agent
Field Agent connects brands and retailers with people who gather information while shopping in stores or online. Its app offers audits, surveys, Buy & Trys, ratings and reviews, Eye Spys, scavenger hunts, and mystery shops. Agents reserve and complete a job, submit it for review, and receive cash after approval. Listed retail locations include Walgreens, 7-Eleven, Dollar General, Albertsons, McDonald's, Best Buy, Kroger, Target, Kohl's, Publix, Costco, and CVS. Supported countries include Australia, Canada, Ecuador, Mexico, South Africa, Spain, Great Britain, and the United States. Field Agent provides Android, iOS, web, and API access; the API can create jobs, manage templates, launch projects, retrieve results, and optionally use webhooks. The app plan is listed at free. Registration is limited to people aged 18 or older. Field Agent says it encrypts information in transmission and does not sell users' personal information. It may use Plaid to verify bank information and Dwolla to send credit transfers to agents' financial-institution accounts. Denied submissions are not paid.