ClientSmart vs Gigwalk
ClientSmart
clientsmart.comGigwalk
gigwalk.comSide by side
| Figure | ClientSmart | Gigwalk |
|---|---|---|
| Price from | $1.50/mo | Free |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 9 | 1 |
| Spec score · Mystery Shopping Software | 7.7 (#9) | 8.8 (#2) |
| Payments | Automated pay calculations include audit trails showing how each payment was computed. | Gigwalker payments are made through PayPal after completed work is approved. |
| Privacy | The privacy policy says the site analytics service does not use tracking cookies, store IP addresses, track users across other websites, or share analytics data with third parties. | Gigwalk says personal information is stored on restricted database servers and that users can request account deletion through support. |
Plans
ClientSmart
- Per-shop fees (over 25,000 shops)$1.50 a month
- Per-shop fees (15,001–25,000 shops)$2 a month
- Per-shop fees (10,001–15,000 shops)$2.50 a month
- Per-shop fees (5,001–10,000 shops)$3 a month
- Per-shop fees (1,001–5,000 shops)$3.50 a month
- Per-shop fees (501–1,000 shops)$4 a month
- Per-shop fees (201–500 shops)$4.50 a month
- Per-shop fees (0–200 shops)$5 a month
- Base fee$400 a month
In their own words
ClientSmart
ClientSmart is a web platform for mystery shopping companies that schedule shoppers, collect evaluations, and deliver branded client reports. Reusable survey templates retain question structures, scoring rules, and conditional logic across projects. Teams can import shopper rosters, locations, and project data from CSV, Excel, and other common formats using column mapping. Its shopboard filters assignments by location, date, pay range, and distance. Automated pay calculations include audit trails showing how each amount was computed. ClientSmart creates branded PDF reports, interactive charts, and built-in analytics, and sends branded HTML emails with merge fields to shoppers, schedulers, and clients. Tiered cloud storage holds photos, receipts, and supporting documents with automatic expiration policies. The maker describes TLS-encrypted connections, secure cloud hosting, and role-based access controls. Billing is month to month, with no setup fee or long-term commitment. A 400.00 USD monthly base fee is credited toward per-shop charges, which range from 5.00 USD to $1.50 based on completed-shop volume.
Gigwalk
Gigwalk is a cloud-based work execution platform for collecting, validating, and acting on field data. Businesses can assign projects to their own teams or use a network of 1.7 million Gigwalkers. The workflow supports project creation, GPS-based worker matching, task execution, and real-time analysis. Mobile tools cover work assignment and scheduling, messaging, tracking, validation, and compliance. Consumer brands can measure shelf share and check display compliance; other listed uses include mystery shops, QSR audits, digital experience testing, safety checks, location surveys, and property inspections. Projects can use templates, dashboards, GPS-, time-, and date-verified work, photo analysis, and barcode scanning. The platform also supports image and video collection and annotation for AI training, plus APIs and webhooks for retrieving platform data in real time. The Gigwalker app runs on iOS and Android smartphones, not other devices. Business software pricing is available on request. The app is free to download, while individual Gigs pay $3 to $100 or more depending on the task. Payments go through PayPal after approved work, subject to a $35 minimum balance.