ClientSmart vs InspectWrk (formerly Inspectly360)
ClientSmart
clientsmart.com
InspectWrk (formerly Inspectly360)
inspectwrk.comSide by side
| Figure | ClientSmart | InspectWrk (formerly Inspectly360) |
|---|---|---|
| Price from | $1.50/mo | $24/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 9 | 4 |
| Spec score · Mystery Shopping Software | 7.7 (#9) | 9.0 (#1) |
| Purpose | ClientSmart lets mystery shopping companies schedule shoppers, capture evaluations, and deliver branded reports from one platform. | InspectWrk is AI inspection software for field and facility teams that replaces paper checklists and spreadsheets with mobile inspections, AI-verified photos, and audit-ready reports. |
| Scheduling | The shopboard can be filtered by location, date, pay range, and distance to find assignments. | The scheduler offers recurring patterns, bulk assignments, shift scheduling, notifications and review workflows. |
| Security | The maker says ClientSmart uses TLS encrypted connections, secure cloud hosting, and role-based access controls. | Security pages state TLS in transit, encryption at rest, restricted audited production access, backups, monitoring and incident response. |
Plans
ClientSmart
- Per-shop fees (over 25,000 shops)$1.50 a month
- Per-shop fees (15,001–25,000 shops)$2 a month
- Per-shop fees (10,001–15,000 shops)$2.50 a month
- Per-shop fees (5,001–10,000 shops)$3 a month
- Per-shop fees (1,001–5,000 shops)$3.50 a month
- Per-shop fees (501–1,000 shops)$4 a month
- Per-shop fees (201–500 shops)$4.50 a month
- Per-shop fees (0–200 shops)$5 a month
- Base fee$400 a month
InspectWrk (formerly Inspectly360)
- Free TrialFree
- Premium$24 a month
- Premium monthly$29 a month
- EnterprisePriced on request
In their own words
ClientSmart
ClientSmart is a web platform for mystery shopping companies that schedule shoppers, collect evaluations, and deliver branded client reports. Reusable survey templates retain question structures, scoring rules, and conditional logic across projects. Teams can import shopper rosters, locations, and project data from CSV, Excel, and other common formats using column mapping. Its shopboard filters assignments by location, date, pay range, and distance. Automated pay calculations include audit trails showing how each amount was computed. ClientSmart creates branded PDF reports, interactive charts, and built-in analytics, and sends branded HTML emails with merge fields to shoppers, schedulers, and clients. Tiered cloud storage holds photos, receipts, and supporting documents with automatic expiration policies. The maker describes TLS-encrypted connections, secure cloud hosting, and role-based access controls. Billing is month to month, with no setup fee or long-term commitment. A 400.00 USD monthly base fee is credited toward per-shop charges, which range from 5.00 USD to $1.50 based on completed-shop volume.
InspectWrk (formerly Inspectly360)
InspectWrk, formerly Inspectly360, is inspection software for field and facility teams that replaces paper checklists and spreadsheets with mobile inspections, AI-verified photos, and reports. Its checklist builder supports configurable response types, conditional logic, reference images, and automatic scoring. On-device Edge AI compares execution photos with reference standards, assigns compliance ratings, and identifies defects, hazards, and deviations. Submitting an inspection can generate branded PDF, Excel, or CSV reports. Failed items can create assigned corrective actions with deadlines, escalation, completion-photo verification, and an audit trail. Native Android and iOS apps support photo markup, digital signatures, barcode and QR scanning, voice-to-text notes, GPS-stamped records, and offline use. Checklist data and history are stored locally and sync when connectivity returns. Integrations include a REST API, webhooks, connectors, SSO, Zapier, and Microsoft Power Automate. A 14-day trial is listed; Premium costs $29 a month per active seat, billed monthly, excluding applicable taxes. Annual pricing is also listed as starting at $24/user/mo.