ClientSmart vs Mitti Training
ClientSmart
clientsmart.comMitti Training
mitti.comSide by side
| Figure | ClientSmart | Mitti Training |
|---|---|---|
| Price from | $1.50/mo | $2/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| Plans published | 9 | 4 |
| Spec score · Mystery Shopping Software | 7.7 (#9) | 7.9 (#8) |
| Purpose | ClientSmart lets mystery shopping companies schedule shoppers, capture evaluations, and deliver branded reports from one platform. | Training helps frontline teams create, assign, and track bite-sized courses as part of their day-to-day work. |
| Security | The maker says ClientSmart uses TLS encrypted connections, secure cloud hosting, and role-based access controls. | Mitti says it is ISO 27001:2022 certified and undergoes a SOC 2 Type II audit, and that customer data is encrypted in transit and at rest. |
Plans
ClientSmart
- Per-shop fees (over 25,000 shops)$1.50 a month
- Per-shop fees (15,001–25,000 shops)$2 a month
- Per-shop fees (10,001–15,000 shops)$2.50 a month
- Per-shop fees (5,001–10,000 shops)$3 a month
- Per-shop fees (1,001–5,000 shops)$3.50 a month
- Per-shop fees (501–1,000 shops)$4 a month
- Per-shop fees (201–500 shops)$4.50 a month
- Per-shop fees (0–200 shops)$5 a month
- Base fee$400 a month
Mitti Training
- FreeFree
- Premium (annual)$24 a year
- Premium (monthly)$29 a month
- EnterprisePriced on request
In their own words
ClientSmart
ClientSmart is a web platform for mystery shopping companies that schedule shoppers, collect evaluations, and deliver branded client reports. Reusable survey templates retain question structures, scoring rules, and conditional logic across projects. Teams can import shopper rosters, locations, and project data from CSV, Excel, and other common formats using column mapping. Its shopboard filters assignments by location, date, pay range, and distance. Automated pay calculations include audit trails showing how each amount was computed. ClientSmart creates branded PDF reports, interactive charts, and built-in analytics, and sends branded HTML emails with merge fields to shoppers, schedulers, and clients. Tiered cloud storage holds photos, receipts, and supporting documents with automatic expiration policies. The maker describes TLS-encrypted connections, secure cloud hosting, and role-based access controls. Billing is month to month, with no setup fee or long-term commitment. A 400.00 USD monthly base fee is credited toward per-shop charges, which range from 5.00 USD to $1.50 based on completed-shop volume.
Mitti Training
Mitti Training helps frontline teams create, assign, and track bite-sized courses as part of daily work. Teams can turn PDF, PowerPoint, or Word files into courses using AI, begin from an AI prompt, or adapt material from a library of more than 1,000 courses. Lessons can include quizzes, pass/fail assignments, discussions, spaced repetition, leaderboards, achievements, and shareable certificates. The platform tracks progress and completions for digital and in-person courses, and stores searchable credentials with expiry tracking. Workers can download lessons, complete them offline, and sync progress after reconnecting. Course narration and translation are available, including one-click translation into more than 100 languages. Analytics can connect to Power BI and Tableau; other listed integrations include Employment Hero, Tanda, Workforce, eGifter Rewards, and Deputy. Integrations require Premium or Enterprise. Mitti says it is ISO 27001:2022 certified, undergoes a SOC 2 Type II audit, and encrypts customer data in transit and at rest. Training is available on Android, iOS, and web.