ClientSuccess vs CSHUBB
ClientSuccess
clientsuccess.com
CSHUBB
cshubb.comSide by side
| Figure | ClientSuccess | CSHUBB |
|---|---|---|
| Price from | — | ₹26,999/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Plans published | 3 | 2 |
| Spec score · Customer Success Analytics Software | 7.2 (#12) | 8.0 (#7) |
| Integrations | Listed integrations include Salesforce, HubSpot, Zoho, Pipedrive, Slack, Microsoft Teams, Gmail, Outlook, Zendesk, Jira, Pendo, Mixpanel, Zapier, and Stripe. | The site says native connectors include HubSpot, Zendesk, Jira, Google Calendar, Gmail, and Microsoft 365; the pricing page lists HubSpot, Zoho CRM, and Freshworks connectors on Growth. |
| Security | ClientSuccess states it is SOC 2 Type II certified and makes audit reports available to customers and prospects under NDA. | The security page states that CSHUBB uses PostgreSQL Row-Level Security for tenant isolation, TLS 1.2+ in transit, and AES-256 encryption at rest. |
| Support | The Enterprise package is described as including enterprise-level support; the Startup package includes an assigned CSM for onboarding only. | The pricing page includes in-app help and feedback on every plan and priority support on Growth. |
Plans
ClientSuccess
- Enterprise PackagePriced on request
- Growth PackagePriced on request
- Startup PackagePriced on request
In their own words
ClientSuccess
ClientSuccess is a web-based customer success platform for managing relationships, reducing churn, and growing customer revenue. Its health score combines revenue, usage, adoption, feedback, engagement, and sentiment into a 360-degree customer view. Journey tools cover onboarding, collaborative tasks, playbooks, goals, and lifecycle automation. SmartCS can generate customer emails, summarize health feedback and NPS results, and turn meeting notes into summaries with next steps and sentiment. Shared portals, repeatable project templates, and document or asset collection support onboarding. Integrations include Salesforce, HubSpot, Zoho, Pipedrive, Slack, Microsoft Teams, Gmail, Outlook, Zendesk, Jira, Pendo, Mixpanel, Zapier, and Stripe. A read-only MCP server connects data to Claude and other AI assistants within user permissions. There is no free plan or self-serve trial. Pricing is on request and depends on customer success managers, modules, team size, contract length, and integrations. Implementation is usually 4–6 weeks, or 8–12 weeks for larger enterprises.
CSHUBB
CSHUBB is a web-based customer success intelligence platform for managing accounts, revenue, pipeline, playbooks, success plans, AI tools, and alerts. Its GLANCE view brings account health scores, ARR, renewal dates, risk signals, and last-contact timestamps together. Momentum predicts account trajectories, including churn risk, expansion signals, win-back alerts, and notable movers. Listed native connectors include HubSpot, Zendesk, Jira, Google Calendar, Gmail, and Microsoft 365; Growth also lists Zoho CRM and Freshworks. Every plan includes offline mode and PWA installation, with account and note changes syncing when connectivity returns. Starter includes up to 10 webhook endpoints; Growth includes up to 20 with HMAC signing. CSHUBB describes tenant isolation through PostgreSQL Row-Level Security, TLS 1.2+ in transit, and AES-256 encryption at rest. AI provider keys are kept in browser local storage, and prompts go directly from the browser to providers; LM Studio runs locally. Starter costs ₹26,999 a month plus ₹2,499 per seat / month. Growth costs ₹44,999 a month plus ₹2,499 per seat / month. A 15-day trial has Growth features, limits of 2,500 accounts and 10 seats, and no credit card requirement.