Clinical Referral Directories vs NHS Service Finder

Clinical Referral Directories is a web platform combining provider data, search, and conversational AI for patients, referring physicians, and hospital staff. Interactive search uses keywords and dropdown menus, with filters for specialty, location, gender, language, insurance, availability, and ratings. Conversational AI chats return provider results and guide patients toward providers. The service also offers digital directories and guides as searchable 3D flipbooks; users can print pages individually or share them by email or social media. Its shared-information approach gives patients, physicians, and hospital employees access to the same provider details across channels. Executive dashboards and usage analytics measure engagement and help identify provider access gaps and referral-leakage opportunities. The company positions the product as a proprietary enterprise solution for health systems and larger directories requiring frequent updates. It says customers can go live in weeks without user training. Pricing is not displayed; prospective customers are directed to request a demo. The Seattle-based company says it has delivered hospital directory improvements and add-ons since 2007.

NHS Service Finder is a web service for health and social care professionals in England to locate NHS services and direct patients to suitable care. It covers more than 160 searchable service types, including GP surgeries, pharmacies, urgent treatment centres, mental health services and social care. Service listings can include contact details, eligibility criteria, referral instructions, maps and directions; public service information can also be emailed to patients. Information comes from the Urgent and Emergency Care Directory of Services and the NHS website. Search results may vary with the information regional teams have completed, and local commissioning can affect their breadth and quality. The service works on mobile, tablet and desktop with an internet connection and is free to use. Access requires a Care Identity (CIS2), and NHS England’s Service Finder uses multi-factor authentication. Users need individual accounts; shared accounts are no longer supported. It operates 24 hours a day, 365 days a year, with support from 8am to 6pm Monday to Friday, excluding bank holidays.