ClockIn Portal vs HiveDesk Contact Center WFM
ClockIn Portal
clockinportal.comHiveDesk Contact Center WFM
hivedesk.comSide by side
| Figure | ClockIn Portal | HiveDesk Contact Center WFM |
|---|---|---|
| Price from | $4/mo | $5/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | — |
| API | — | Yes |
| Plans published | 1 | 3 |
| Spec score · Employee Time Tracking Software | 8.3 (#19) | 9.0 (#4) |
| Headquarters | Anaheim, California, United States | Louisville, Kentucky, United States |
| Integrations | The feature page says ClockIn Portal integrates with Google Apps for Work and Outlook; the homepage specifically describes importing Google Apps users. | The listed integration is Asana; HiveDesk says it syncs Asana tasks for time tracking, and offers a REST API and webhooks for custom integrations. |
| Security | The company says time-tracked information is stored securely on its servers and access can be controlled through user roles. | HiveDesk states that data is encrypted at rest with AES-256 and in transit with TLS 1.2+, hosted on AWS, and that the service is GDPR compliant with role-based access controls. |
| Support | The company advertises unlimited free support by phone during business hours and by email anytime. | HiveDesk provides a support site with getting-started, billing, best-practice, API, and other help article categories. |
| Timesheets | Employees can view timesheets from web-enabled devices and export printable copies, while supervisors can view current clock-ins and past timesheets. | Tracked hours produce timesheets with a manager approval workflow and PDF or Excel export. |
Plans
HiveDesk Contact Center WFM
- HiveDesk$5 a month
- Monthly$5 a month
- Annual example (10 users)$600 a year
In their own words
ClockIn Portal
ClockIn Portal has no write-up on Specifiction yet; its figures are above.
HiveDesk Contact Center WFM
HiveDesk Contact Center WFM is cloud software for scheduling and tracking contact center work. Managers can set shifts with start and end times, recurring rotations, and assignments to queues, projects, or client accounts. It compares clock-in and clock-out records with schedules and reports late starts, early departures, and absences. Real-time dashboards, activity monitoring, and timesheets generated from tracked hours support oversight; managers can approve timesheets and export them as PDF or Excel. Administrators can configure periodic screenshots and view keyboard and mouse activity levels, but screenshots are unavailable on mobile. Asana is the listed integration for task-based time tracking; a REST API and webhooks support custom connections. HiveDesk does not directly connect to ACD or omnichannel routing platforms. It runs on web, iOS, Windows, macOS, Linux, and as an extension or API. Pricing starts at $5/user/month, with a 14-day trial and no free plan. The company states that data is encrypted at rest and in transit, hosted on AWS, and GDPR compliant; it does not hold several listed security certifications.