Clootrack vs Unwrap
Clootrack
clootrack.com
Unwrap
unwrap.aiSide by side
| Figure | Clootrack | Unwrap |
|---|---|---|
| Price from | — | $2,000/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 1 |
| Spec score · Feedback Analytics Software | 8.0 (#6) | 7.5 (#9) |
| Spec score · Customer Experience Analytics Software | 7.9 (#9) | 7.4 (#16) |
| Integrations | The site states it has 1,000+ integrations and names Salesforce, HubSpot, Zendesk, Freshdesk, Tableau, and Power BI among supported tools. | Unwrap connects to public and private feedback sources, including support, survey, call, review, social, CRM, product, and data warehouse tools. |
| Security | The company states that it is GDPR-compliant and ISO 27001-certified, and its platform page also lists HIPAA and zero data retention. | The site lists SOC 2 Type II and GDPR compliance, SSO, activity monitoring, and automatic PII redaction. |
| Support | Clootrack describes a fully managed service in which data analysts handle setup, customization, and ongoing optimization at no extra cost. | The company says it provides personalized expert guidance tailored to a customer’s business throughout the process. |
Plans
In their own words
Clootrack
Clootrack is a Voice of the Customer analytics platform that analyzes customer conversations and first-party feedback to identify experience drivers and actionable insights. Inputs can include online conversations, surveys, service calls, website or app feedback, and chatbot interactions. Its unsupervised AI identifies themes without predefined taxonomies. Reporting includes multi-level drill-downs, AI Decision Digests, dashboards, and a GenAI copilot. Data can be connected through one-click integrations, APIs, SFTP, or custom pipelines; the company lists 1,000+ integrations, including Salesforce, HubSpot, Zendesk, Freshdesk, Tableau, and Power BI. Clootrack says it analyzes 95+ languages and offers SaaS or self-hosted deployment on a customer's Microsoft Azure cloud. The company states that it is GDPR-compliant and ISO 27001-certified; its platform page also lists HIPAA and zero data retention. It says data is not kept beyond the contract period or used to train its AI models. The proof of concept is tailored to customer goals and provides 30-day access before commitment. Pricing is on request, based on data volume and integrations.