Clootrack vs UserVoice
Clootrack
clootrack.com
UserVoice
uservoice.comSide by side
| Figure | Clootrack | UserVoice |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 1 |
| Spec score · Feedback Analytics Software | 8.0 (#6) | 7.1 (#14) |
| Headquarters | Claymont, Delaware, USA | Raleigh, North Carolina, United States |
| Integrations | The site states it has 1,000+ integrations and names Salesforce, HubSpot, Zendesk, Freshdesk, Tableau, and Power BI among supported tools. | Listed integrations include Salesforce, Gainsight, Jira, Zendesk, Azure DevOps, Microsoft Teams, Slack, Fullstory, Skyvia, and Dragonboat. |
| Purpose | Clootrack is a Voice of the Customer analytics platform that analyzes customer conversations to uncover experience drivers and actionable insights. | UserVoice captures customer feedback from multiple channels, analyzes it with customer and account context, and helps teams prioritize work and keep customers informed. |
| Security | The company states that it is GDPR-compliant and ISO 27001-certified, and its platform page also lists HIPAA and zero data retention. | UserVoice states that it maintains SOC 2 Type II certification and PCI-DSS certification, conducts annual third-party penetration tests, and scans its application weekly for known vulnerabilities. |
Plans
In their own words
Clootrack
Clootrack is a Voice of the Customer analytics platform that analyzes customer conversations and first-party feedback to identify experience drivers and actionable insights. Inputs can include online conversations, surveys, service calls, website or app feedback, and chatbot interactions. Its unsupervised AI identifies themes without predefined taxonomies. Reporting includes multi-level drill-downs, AI Decision Digests, dashboards, and a GenAI copilot. Data can be connected through one-click integrations, APIs, SFTP, or custom pipelines; the company lists 1,000+ integrations, including Salesforce, HubSpot, Zendesk, Freshdesk, Tableau, and Power BI. Clootrack says it analyzes 95+ languages and offers SaaS or self-hosted deployment on a customer's Microsoft Azure cloud. The company states that it is GDPR-compliant and ISO 27001-certified; its platform page also lists HIPAA and zero data retention. It says data is not kept beyond the contract period or used to train its AI models. The proof of concept is tailored to customer goals and provides 30-day access before commitment. Pricing is on request, based on data volume and integrations.