UserVoice

Spec sheet

Purpose

UserVoice captures customer feedback from multiple channels, analyzes it with customer and account context, and helps teams prioritize work and keep customers informed.Read 5 Oct 2026 · uservoice.com

API

The Admin API provides structured feedback data access for client applications, custom integrations, and data workflows.Read 5 Oct 2026 · uservoice.com

Integrations

Listed integrations include Salesforce, Gainsight, Jira, Zendesk, Azure DevOps, Microsoft Teams, Slack, Fullstory, Skyvia, and Dragonboat.Read 5 Oct 2026 · uservoice.com

Security

UserVoice states that it maintains SOC 2 Type II certification and PCI-DSS certification, conducts annual third-party penetration tests, and scans its application weekly for known vulnerabilities.Read 5 Oct 2026 · uservoice.com

Headquarters

Raleigh, North Carolina, United StatesRead 28 Sep 2026 · uservoice.com

AI analysis

Its AI features include a feedback agent, themes and trends, idea insights, impact reports, urgency, and sentiment.Read 5 Oct 2026 · uservoice.com

Customer communication

The platform supports internal roadmaps, public idea statuses, and one-to-one or one-to-many customer communications.Read 5 Oct 2026 · uservoice.com

Data protection

UserVoice states that data is encrypted at rest with at least AES-256 and in transit with at least TLS 1.3, and that systems are monitored 24/7.Read 5 Oct 2026 · uservoice.com

Feedback capture

The platform offers branded feedback portals, embedded feedback in authenticated product experiences, Chrome extension capture, Slack capture, CSV imports, and connected feedback sources.Read 5 Oct 2026 · uservoice.com

Notable limitation

UserVoice says it has no free plan available.Read 5 Oct 2026 · help.uservoice.com

Prioritization

UserVoice ranks ideas using customer impact, revenue, demand, and other factors, and supports analysis by customer type, plan, or account.Read 5 Oct 2026 · uservoice.com

Support and onboarding

The company says onboarding is guided by a dedicated customer success manager and that ongoing Technical Success support covers troubleshooting, bug escalation, data imports, integrations, and training.Read 5 Oct 2026 · uservoice.com

Who it serves

UserVoice describes its platform as serving product, customer success, and revenue teams.Read 5 Oct 2026 · uservoice.com

Plans and prices

Every UserVoice plan and price →

Where Specifiction places it

• Feedback Analytics Software#14 of 197.1
• Product Management Software#29 of 377.1
• User Experience Software#29 of 337.2
• Voice of Customer Software#26 of 297.1
• Idea Management Software#30 of 337.1
• User Feedback Tools#20 of 227.1
• Customer Feedback Software#54 of 597.1