Cloud IVR vs Plum DEV
Cloud IVR
ivr.ro
Plum DEV
plumvoice.comSide by side
| Figure | Cloud IVR | Plum DEV |
|---|---|---|
| Price from | €8.33/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 3 | 0 |
| Spec score · Interactive Voice Response Software | 8.0 (#6) | 7.1 (#15) |
| Spec score · IVR Software | 8.1 (#8) | 7.0 (#19) |
| API | The Pro plan includes API integration, and Enterprise also lists API integration. | Plum's API reference lists DEV APIs for outbound calls, SMS, and call logs, and says its APIs are RESTful and use basic authentication. |
| Intended users | The terms state that the service is intended for people at least 18 years old. | Plum describes DEV as a programmable IVR platform built for developers and engineering teams. |
| Purpose | Cloud IVR is an interactive voice response service that handles caller voice or keypad input, routes calls, and can collect voice messages. | Plum DEV is a programmable VoiceXML platform for developers to build interactive voice response systems and automate customer interactions by phone. |
| Support | The terms list [email protected] for technical support requests. | Plum's product documentation says the platform is backed by SLAs and offers documentation and a developer community forum for additional support. |
Plans
In their own words
Cloud IVR
Cloud IVR is a cloud interactive voice response service for incoming calls. Callers can respond by voice or keypad; configured departments can receive routed calls, and the system can collect voice messages. Setup takes place in a web interface without hardware devices, with a visual flow builder, multilingual interface, and reports on incoming calls. Voice prompts are generated from text, so advance recording is unnecessary, and message transcripts are sent by email. The Starter plan includes reporting, automatic voice generation, and work schedules for €99.99 a year. Pro costs €499.99 a year and adds API integration, advanced diagrams, and call-out sessions. Enterprise is billed on demand with custom voices and API integration. A free trial permits testing only from the user’s own phone number. Subscriptions renew automatically unless canceled; contracts can receive refunds within 14 days.
Plum DEV
Plum DEV is a cloud developer platform for automating processes through voice and building interactive customer self-service applications. Its VoiceXML foundation lets developers control customer interactions, including inbound IVR and inbound or outbound SMS. SMS requires an SMS-ready phone number. APIs connect DEV with CRM, ERP, voice-of-customer, telephony and other database systems, and it also works with Plum Fuse. Developers can customize branding, call flows and backend database integrations. Multiple text-to-speech and automatic speech-recognition engines are supported, including Amazon Polly, with dozens of languages and dialects. Integrated VoiceTrends tracks usage and performance, supports script A/B testing and provides granular reports. Plum says DEV runs on custom telephony data centers and AWS, with on-demand scalability and a 99.9% uptime SLA. It describes the platform as PCI-DSS Level 1 and HIPAA compliant, while customers remain responsible for configuring applications for applicable requirements. Pricing is available on request. Demo accounts have limited access and no call logging.