Cloud IVR vs SIP.IO

Cloud IVR is a cloud interactive voice response service for incoming calls. Callers can respond by voice or keypad; configured departments can receive routed calls, and the system can collect voice messages. Setup takes place in a web interface without hardware devices, with a visual flow builder, multilingual interface, and reports on incoming calls. Voice prompts are generated from text, so advance recording is unnecessary, and message transcripts are sent by email. The Starter plan includes reporting, automatic voice generation, and work schedules for €99.99 a year. Pro costs €499.99 a year and adds API integration, advanced diagrams, and call-out sessions. Enterprise is billed on demand with custom voices and API integration. A free trial permits testing only from the user’s own phone number. Subscriptions renew automatically unless canceled; contracts can receive refunds within 14 days.

SIP.IO is a programmable voice and cloud contact center platform for UCaaS, CCaaS, and Voice AI. Its listed services include business phone service and SIP trunking, alongside skills-based queues, agents, a wallboard, and reporting. Developers can embed a softphone in an app for browser-based WebRTC calls. Messaging includes SMS-to-email and inbound SMS webhooks, with webhook requests signed using HMAC. Call recording supports policy-based rules, pausing and resuming during a call, and playback through an audited API. Voice AI agents can escalate to a person; the platform also offers searchable call transcripts and AI summaries, with the option to use a customer's AI provider. SIP.IO lists managed, white-label Microsoft Teams Direct Routing with tenant setup by API. Its free tier includes trial credit, a test phone number, and access to call flows, queues, and contact center features without a credit card. Usage-based voice and number pricing is available by contacting SIP.IO; published rates are examples, not the final rate card. SIP.IO says it is ISO/IEC 27001 certified and that HIPAA and a Business Associate Agreement program are not offered.