CloudCall vs UNIVERGE BLUE CONNECT
CloudCall
cloudcall.comUNIVERGE BLUE CONNECT
univergeblue.comSide by side
| Figure | CloudCall | UNIVERGE BLUE CONNECT |
|---|---|---|
| Price from | $20/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 3 | 1 |
| Spec score · Unified Communications Software | 8.2 (#11) | 7.2 (#19) |
| Spec score · Business Phone Systems | 7.6 (#133) | 7.4 (#147) |
| CRM integrations | The maker lists integrations including Bullhorn, Salesforce, Tracker, Vincere, LaborEdge and JobDiva. | The maker lists integrations for Salesforce, Microsoft Dynamics 365, Zoho, SugarCRM, and Oracle NetSuite with features such as click-to-call and incoming-call screen pops. |
| Founded | 2012 | 1899 |
| Product | CloudCall is a unified communications platform that captures calls and other communications and saves them into CRM records. | CONNECT is a cloud-based unified communications solution combining a phone system, chat, video, screen sharing, file management, and conference calling. |
| Security | CloudCall states it is ISO/IEC 27001 certified and describes security protocols to safeguard business and customer data. | The security page describes AES encryption and says the service meets standards including CPNI, PCI-DSS, and SOC II audit requirements. |
| Support | CloudCall support is reachable by ticket, email or phone, with regional weekday support hours published for Australia, UK/EMA and US/Canada. | The product pages advertise 24/7 support from live experts. |
Plans
In their own words
UNIVERGE BLUE CONNECT
UNIVERGE BLUE CONNECT is a cloud-based unified communications service combining business calling, chat, video meetings, screen sharing, file management, and conference calling. Its phone system includes more than 100 enterprise-grade calling features, with pricing based on users rather than lines; the listed plan price is available on request. CONNECT supports Android, iOS, macOS, web, and Windows. Desktop and mobile apps provide calling, chat, presence, screen sharing, video meetings, file sharing, and voicemail management. The product page describes AI transcription for recorded calls, meetings, and voicemail, plus a generative AI tool in chat. Businesses can integrate CONNECT with Microsoft Teams or use it alongside Teams; Teams Advanced adds queue, monitor, whisper, and barge controls. Listed CRM integrations include Salesforce, Microsoft Dynamics 365, Zoho, SugarCRM, and Oracle NetSuite, with click-to-call and incoming-call screen pops. CONNECT PRO and PRO Plus include 10 GB of UNIVERGE BLUE SHARE storage, co-editing, and cross-device access. The service describes AES encryption, CPNI, PCI-DSS, and SOC II audit requirements, advertises 24/7 live-expert support, and requires no phone-system hardware.