UNIVERGE BLUE CONNECT
univergeblue.com
What it is
UNIVERGE BLUE CONNECT is a cloud-based unified communications service combining business calling, chat, video meetings, screen sharing, file management, and conference calling. Its phone system includes more than 100 enterprise-grade calling features, with pricing based on users rather than lines; the listed plan price is available on request. CONNECT supports Android, iOS, macOS, web, and Windows. Desktop and mobile apps provide calling, chat, presence, screen sharing, video meetings, file sharing, and voicemail management. The product page describes AI transcription for recorded calls, meetings, and voicemail, plus a generative AI tool in chat. Businesses can integrate CONNECT with Microsoft Teams or use it alongside Teams; Teams Advanced adds queue, monitor, whisper, and barge controls. Listed CRM integrations include Salesforce, Microsoft Dynamics 365, Zoho, SugarCRM, and Oracle NetSuite, with click-to-call and incoming-call screen pops. CONNECT PRO and PRO Plus include 10 GB of UNIVERGE BLUE SHARE storage, co-editing, and cross-device access. The service describes AES encryption, CPNI, PCI-DSS, and SOC II audit requirements, advertises 24/7 live-expert support, and requires no phone-system hardware.
Spec sheet
- Product
- CONNECT is a cloud-based unified communications solution combining a phone system, chat, video, screen sharing, file management, and conference calling.Read 4 Oct 2026 · univergeblue.com
- Security
- The security page describes AES encryption and says the service meets standards including CPNI, PCI-DSS, and SOC II audit requirements.Read 4 Oct 2026 · univergeblue.com
- Support
- The product pages advertise 24/7 support from live experts.Read 4 Oct 2026 · univergeblue.com
- Headquarters
- Tokyo, JapanRead 28 Sep 2026 · univergeblue.com
- Founded
- 1899Read 28 Sep 2026 · univergeblue.com
- AI
- The product page says AI transcribes recorded calls, meetings, and voicemail, and describes a generative AI tool available in chat.Read 4 Oct 2026 · univergeblue.com
- App platforms
- The desktop app supports PC or Mac, and the mobile app is offered for Android and iOS.Read 4 Oct 2026 · univergeblue.com
- Auto attendant
- YesRead 19 Sep 2026 · univergeblue.com
- Calling
- The service includes more than 100 enterprise-grade calling features and is priced by number of users rather than lines.Read 4 Oct 2026 · univergeblue.com
- CRM integrations
- The maker lists integrations for Salesforce, Microsoft Dynamics 365, Zoho, SugarCRM, and Oracle NetSuite with features such as click-to-call and incoming-call screen pops.Read 4 Oct 2026 · univergeblue.com
- File collaboration
- CONNECT PRO and PRO Plus include 10 GB of UNIVERGE BLUE SHARE storage, with file co-editing and access across desktop, mobile, and web.Read 4 Oct 2026 · univergeblue.com
- Microsoft Teams
- CONNECT offers options to integrate with Teams or work alongside it, and its Teams Advanced option includes call management features such as queues, monitor, whisper, and barge.Read 4 Oct 2026 · univergeblue.com
- Mobile and desktop apps
- The apps support calls, chat, presence, screen sharing, video meetings, file sharing, and voicemail management.Read 4 Oct 2026 · univergeblue.com
- Service model
- CONNECT requires no phone-system hardware to buy, install, manage, upgrade, or replace, according to the product page.Read 4 Oct 2026 · univergeblue.com
Plans and prices
UNIVERGE BLUE CONNECT Priced on request Per-user service; 100+ calling features; request a demo for pricing Read 4 Oct 2026 · univergeblue.com
Strong points and limits
Strong points
- Supports Android, iOS, macOS, web, and Windows.
- Includes more than 100 calling features.
- Offers AI transcription for calls, meetings, and voicemail.
- Integrates with Microsoft Teams and listed CRMs.
- Advertises 24/7 live-expert support.
Limits
- Pricing is available only on request.
- The service is priced per user rather than line.
- 10 GB storage is specified for CONNECT PRO and PRO Plus.
- No phone-system hardware is included or required.
Who it suits
It suits businesses seeking one cloud service for calling, messaging, meetings, files, and conference work across desktop, mobile, and web. Teams needing Microsoft Teams or CRM integrations can use the listed connection options.
Verdict
CONNECT brings calling and collaboration tools into a multi-platform cloud service with AI, Teams, CRM, and file features. Its per-user pricing requires a request, so buyers must contact the maker for cost details.
Where Specifiction places it
- Unified Communications Software#19 of 287.2
- Unified Communications as a Service#20 of 277.1
- Business Phone Systems#147 of 1677.4
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