Nextiva vs UNIVERGE BLUE CONNECT
Nextiva
nextiva.comUNIVERGE BLUE CONNECT
univergeblue.comSide by side
| Figure | Nextiva | UNIVERGE BLUE CONNECT |
|---|---|---|
| Price from | $15/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 8 | 1 |
| Spec score · Business Phone Systems | 9.3 (#2) | 7.4 (#147) |
| Spec score · Unified Communications as a Service | 8.9 (#2) | 7.1 (#20) |
| Spec score · Unified Communications Software | 8.8 (#3) | 7.2 (#19) |
| Auto attendant | Yes | Yes |
| Headquarters | Scottsdale, Arizona, United States | Tokyo, Japan |
| Mobile and desktop apps | The download page lists apps for Windows, macOS, Linux, iOS, and Android. | The apps support calls, chat, presence, screen sharing, video meetings, file sharing, and voicemail management. |
| Product | Nextiva describes its cloud phone system as a hosted VoIP PBX for business communications. | CONNECT is a cloud-based unified communications solution combining a phone system, chat, video, screen sharing, file management, and conference calling. |
| Security | Nextiva says its data centers are independently audited and calls are encrypted with TLS and SRTP; it lists SOC 2, PCI-DSS, HIPAA with signed BAAs, GDPR, and HITRUST. | The security page describes AES encryption and says the service meets standards including CPNI, PCI-DSS, and SOC II audit requirements. |
| Support | The cloud phone system pricing page says all plans include 24/7 customer support. | The product pages advertise 24/7 support from live experts. |
Plans
Nextiva
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
- Core$15 a month
- Core$15 a month
- Engage$25 a month
- Engage$25 a month
- Scale$75 a month
In their own words
Nextiva
Nextiva is a hosted VoIP PBX for business communications, with voice calling, messaging, and collaboration features. Its Core plan includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Listed call-handling tools include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android, and a Chrome extension connects Contact Center to the browser. The integrations directory names Salesforce, HubSpot, Zoho, Microsoft Teams, Zendesk, and others; Nextiva advises confirming availability for integrations not shown. The system needs at least 100 kbps of upload speed per phone line, and all cloud phone system plans include 24/7 support. Core costs $15/user/mo, Engage $25/user/mo, and Scale $75/user/mo. No free plan or trial is listed.
UNIVERGE BLUE CONNECT
UNIVERGE BLUE CONNECT is a cloud-based unified communications service combining business calling, chat, video meetings, screen sharing, file management, and conference calling. Its phone system includes more than 100 enterprise-grade calling features, with pricing based on users rather than lines; the listed plan price is available on request. CONNECT supports Android, iOS, macOS, web, and Windows. Desktop and mobile apps provide calling, chat, presence, screen sharing, video meetings, file sharing, and voicemail management. The product page describes AI transcription for recorded calls, meetings, and voicemail, plus a generative AI tool in chat. Businesses can integrate CONNECT with Microsoft Teams or use it alongside Teams; Teams Advanced adds queue, monitor, whisper, and barge controls. Listed CRM integrations include Salesforce, Microsoft Dynamics 365, Zoho, SugarCRM, and Oracle NetSuite, with click-to-call and incoming-call screen pops. CONNECT PRO and PRO Plus include 10 GB of UNIVERGE BLUE SHARE storage, co-editing, and cross-device access. The service describes AES encryption, CPNI, PCI-DSS, and SOC II audit requirements, advertises 24/7 live-expert support, and requires no phone-system hardware.