CloudNine vs Redactable

CloudNine provides cloud-based and on-premise eDiscovery software for litigation, investigations, audits, and public-records requests. CloudNine Review is web-accessible SaaS software for uploading documents and beginning review, with workflows for search, analytics, production, and privilege-log exports. It processes more than 4,800 file types and includes OCR, near-duplicate detection, email threading, language detection, and short-message thread creation. Supported data includes email, documents, messaging and social platforms, mobile-device data, computer artifacts, and cloud-service data. CloudNine LAW and Concordance provide processing, review, and production inside a client environment. Discovery Portal connects workflows among LAW, Concordance, Explore, and Review, and can transfer Explore data to Relativity without manual export and import. CloudNine states that its security program includes ISO 27001:2022 certification, 24/7 system monitoring, and independent technical reviews. Listed options include a volume-based subscription at $17.50 a month with a six-month minimum, a Basic pay-per-use plan at $35 a month with no minimum, and Advanced Services at $4,022.50 a month. The company also lists product-specific phone and email support, an Answer Center, and ticket submission.

Redactable is a web-based platform for detecting and permanently removing sensitive information from documents and images. Its AI identifies personal, health, financial, and other sensitive patterns for redaction. Built-in OCR makes scanned documents and image-based PDFs searchable before redaction. Supported inputs include PDF, TIFF, PNG, and JPG files from device uploads or supported third-party services; output is PDF. Redactable says it removes hidden metadata, embedded objects, and residual data from redacted files. Collaboration tools include shared workspaces, task assignments, comments, role-based permissions, activity logs, and version history. It can generate redaction certificates and audit logs recording who redacted what and when. Integrations listed include Google Drive, Dropbox, OneDrive, Box, SharePoint, and Clio. Redactable states that it is SOC 2 Type II certified and HIPAA compliant, uses AES-256 encryption at rest and TLS 1.2 or higher in transit, and does not retain document content beyond the redaction job or use it to train AI models. Three documents are free; pay-as-you-go costs $7.50 after that. Starter costs $19 a month billed annually.