CloudNine

CloudNine is an eDiscovery suite for legal, government and corporate teams handling litigation, investigations, audits and public-records requests. It suits organizations that need both hosted review and processing inside their own environment. The main trade-off is a paid service whose subscription and service choices carry different commitments.

Overview

CloudNine Review is a secure, browser-based SaaS workspace where teams can upload evidence and start review quickly. CloudNine LAW and CloudNine Concordance provide processing, review and production within a client-controlled environment, giving teams a practical choice between hosted access and on-premise operation.

The Discovery Portal ties LAW, Concordance, Explore and Review into one transfer workflow. It can send Explore data to Relativity without a manual export-and-import cycle, which is useful for teams already combining those systems. Review covers advanced search, analytics, precision productions and privilege-log exports, so the core workflow extends from ingestion through production.

Key features

Automatic processing handles more than 4,800 file types. OCR helps with image-based material, while near-duplicate detection, email threading and language detection reduce repetitive review work. Short-message thread creation gives conversational context to text and chat evidence rather than treating each message as an isolated item.

The supported sources span email, documents, spreadsheets, records, SMS and text messages, WhatsApp, WeChat, Facebook Messenger, Slack, Microsoft Teams and Google Chat. CloudNine also processes Facebook, X, TikTok and Instagram data, mobile-device data, computer artifacts and cloud-service data. That range makes the platform a strong fit for matters where relevant evidence is spread across collaboration tools, phones and social networks.

A native file viewer keeps source material in the review workflow. Automated redaction supports preparation of sensitive productions. Output can be produced as PDF, TIFF, JPG, RSMF, native files, text files, DAT, CSV, XML and load files, covering common litigation-delivery requirements.

CloudNine states that its security program includes ISO 27001:2022 certification, 24/7 monitoring and independent technical reviews. Its dedicated protected cloud is described as meeting FISMA, HIPAA, ISO 27001, PCI DSS and CSA STAR requirements. Product-specific phone and email support, an Answer Center and ticket submission provide several support routes.

Pricing

CloudNine uses paid, custom-priced service with a 30-day trial and no free plan. The Volume-Based Subscription Model (Pro, Plus and Premium Plans) costs $17.50 a month, billed with a six-month minimum commitment. It includes core services, unlimited users and unlimited databases, with purchased-volume discounts. This is the lower stated monthly rate and fits teams with recurring matters that can commit for at least six months; the commitment is a poor match for occasional or uncertain workloads.

The Pay-Per-Use Model (Basic Plan) costs $35 a month with no minimum commitment. It includes unlimited usage, self-service processing, hosting, self-service production, unlimited users and unlimited databases. The higher monthly rate buys flexibility and is better suited to teams that need to avoid a term commitment or want to manage processing and production themselves.

Advanced Services cost $4,022.50 a month. There is no minimum commitment when purchased pay-per-use, while subscription purchase requires six months. The package includes core services, CloudNine-managed productions and Relativity hosting. It is aimed at matters that need managed production work or hosted Relativity rather than a purely self-service setup. Compare the commitment model and the level of operational help with the Basic and volume plans before choosing.

Platforms

CloudNine supports web access, Windows and self-hosted deployment. Review supplies browser-based SaaS access, while LAW and Concordance keep processing, review and production in the client environment. The lightweight Discovery Portal runs locally to simplify integration and transfer filtered data to the secure hosted environment. This combination benefits organizations with mixed deployment or data-control requirements, but teams wanting a web-only product have more infrastructure choice than they may need.

Who it's for

CloudNine is designed for government agencies, law firms and corporate legal departments conducting eDiscovery, investigations and access requests. It is particularly well suited to matters combining office files with mobile, messaging, social and cloud-service data, or to organizations that must alternate between hosted review and on-premise processing. Buyers seeking a free tier, a permanently free workspace or a simple low-cost plan should look elsewhere.

Pros and cons

Pros

Broad evidence coverage: More than 4,800 file types and support for major messaging, social, mobile and cloud sources reduce gaps in mixed-data matters.

Flexible deployment: Web SaaS and client-environment products accommodate different security and operational policies.

Complete review workflow: Search, analytics, threading, redaction, privilege-log export and many production formats support work from ingestion through delivery.

Integration path: Discovery Portal connects the product family and can move Explore data to Relativity without manual transfers.

Security and support structure: ISO 27001:2022 certification, continuous monitoring and product-specific support channels matter for regulated teams.

Cons

No free plan: There is no ongoing no-cost option for small teams or occasional users.

Commitment trade-offs: The lowest stated monthly price requires six months, while the flexible Basic plan costs more each month.

Managed services are costly: Advanced Services carry a 4022.50 USD monthly price, making them a specialist choice rather than a default plan.

Alternatives

Choose FreeEed when a free, self-hosted option matters more than CloudNine's broader managed capability; its Community Edition is free, supports Linux, macOS and Windows, and limits matters to 1 GB while omitting PII detection and AI Advisor.

GoldFynch is a better fit for a web-only buyer wanting a free case or a lower-cost small case: its free case allows one case, 512 MB stored and 1 GB processed for 90 days, while a 3 GB case costs $27 a month.

Pick Intella for a Windows/web deployment with single-user plans organized around ESI capacity, including a 100 GB tier and a Pro tier over 250 GB.

Lexbe eDiscovery Platform suits teams wanting usage-based hosting across web and desktop/mobile platforms, with pricing tied to uploaded and hosted data volume.

Choose RelativityOne when flexible one- or three-year licensing and committed-volume AI capabilities are the priority. Exterro eDiscovery is another paid web option sold through a demo request. iCONECT fits organizations seeking paid API, self-hosted and web deployment. Logikcull is worth considering for web-based pay-as-you-go work with a 10 GB monthly minimum and unlimited users and projects.

For broader category comparisons, see eDiscovery Software, Legal eDiscovery Software and Legal Trial Presentation Software.

Verdict

CloudNine is a strong choice for legal, government and corporate teams that need extensive modern-data processing, serious production controls and both hosted and on-premise deployment. Its main reason to choose is the breadth of evidence and workflow coverage; its main reason to look elsewhere is the paid structure, including a six-month commitment for the lowest stated subscription rate and a high-cost managed-services tier.