CloudTalk AI Voice Agent vs VitalPBX
CloudTalk AI Voice Agent
cloudtalk.io
VitalPBX
vitalpbx.comSide by side
| Figure | CloudTalk AI Voice Agent | VitalPBX |
|---|---|---|
| Price from | — | $100/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 8 | 7 |
| Spec score · Call Management system | 9.2 (#1) | 8.7 (#8) |
| Spec score · Telephony Software | 9.3 (#1) | 8.8 (#7) |
| Spec score · Business Phone Systems | 8.5 (#45) | 9.2 (#7) |
| API | A public REST API v1.7 covers calls, contacts, agents, numbers, SMS, campaigns, conversation intelligence and VoiceAgent calls. | VitalPBX provides an API for retrieving information from the PBX and tenants; administrators create scoped application keys in the admin interface and the full reference is published in Postman. |
| Free plan | No | Yes |
| Integrations | CloudTalk lists more than 95 standard CRM, helpdesk and ATS integrations, including HubSpot, Salesforce, Pipedrive, Zendesk, Zoho, Intercom and Zapier. | The site lists CRM connectivity with Zoho, Odoo, and Salesforce, plus SMS and WhatsApp integration. |
| Rating on Google Play | 3.7 out of 5 from 204 reviews for CloudTalk Go | VitalPBX Connect is rated 3.3 out of 5 from 10 reviews. |
| Rating on Trustpilot | 4.2 out of 5 from 867 reviews | 3.8 out of 5 from 18 reviews. |
| Security controls | CloudTalk says it performs annual penetration testing, maintains disaster recovery, supports DPA agreements, deletes customer data on request and publishes subprocessors. | The plan matrix lists firewall, intrusion detection, OpenVPN, geo-firewall, high availability and API V2; VitalPBX 4 documentation also describes two-factor authentication and IP access control. |
| Support | CloudTalk pricing states that 24/7 chat and email support is included in all plans. | Community support includes the forum and wiki, while paid plans include ticket support and paid professional support is available. |
Plans
CloudTalk AI Voice Agent
- AI Specialist$349 a month
- Custom€0.15 a month
- Starter$25 a month
- AI Receptionist (US pricing stated on page)$99 a month
- AI Voice Agents add-on$99 a month
- AI Specialist$349 a month
- AI Specialist (US pricing stated on page)$349 a month
- AI ReceptionistPrice not published
VitalPBX
- CommunityFree
- Enterprise$100 a month
- Call Center$200 a month
- Multi-Tenant$250 a month
- Enterprise$100 a month
- Call Center$200 a month
- Multi-Tenant$250 a month
In their own words
CloudTalk AI Voice Agent
CloudTalk AI Voice Agent combines business calling with AI agents for inbound and outbound calls, with the option to hand calls to a human agent. AI Receptionist can answer frequently asked questions, route callers, collect contact details, take messages, and block spam and robocalls. AI Specialist adds identity authentication, multi-step issue resolution, payment and invoice handling, calendar synchronization, rescheduling, and call analytics. The service lists support for more than 60 languages; AI Receptionist understands more than 70 languages and accents. It integrates with systems including Salesforce, Zendesk, HubSpot, Pipedrive, and Zoho CRM, and offers an API, webhooks, workflow automation, Zapier, and Make for custom connections. CloudTalk lists browser and desktop access, along with iOS and Android apps. Pricing includes AI Receptionist at $99 a month for 200 minutes and AI Specialist at $349 a month for 1,000 minutes; a 14-day trial is listed.
VitalPBX
VitalPBX is a phone system with desktop and mobile apps, available through web, Windows, macOS, Linux, iOS, and Android. It includes an auto attendant, custom call routing, and voicemail transcription. Its free Community plan costs nothing and lists 12 extensions, 2 VitXi WebRTC clients, and 20 devices. Three paid plans are listed, all billed monthly: Enterprise costs $100 a month and includes 50 VitXi WebRTC clients, 2 mobile clients, and 1 tenant. Call Center costs $200 a month and lists 2 mobile clients and 1 tenant. Multi-Tenant costs $250 a month and lists 2 mobile clients. The plan descriptions provide different quantities of extensions, devices, WebRTC clients, mobile clients, and tenants, so those allowances are central details when choosing between them. VitalPBX is the maker and is headquartered in Miami, Florida, United States.