CloudWaitress vs UpMenu Delivery

CloudWaitress is an online ordering system for restaurants that supports pickup, delivery, dine-in ordering, and reservations. Restaurants can take orders through a website or app, create an ordering website on a custom domain with a free SSL certificate, and manage orders in a web admin interface. Automated receipt printing is supported through Windows, Android, or Linux devices; the pricing FAQ specifies printers connected to Windows 7 or later or a Linux device. Payment integrations include Stripe, PayPal, CardConnect, POLi Pay, Bambora APAC, PayGate, iPay88, and Bancontact. A JSON REST API supports automation and custom integrations. The free plan allows 100 combined orders and bookings per month; once the cap is reached, new orders and bookings stop while the website stays active. Standard costs $39 a month per store and includes unlimited orders and bookings plus five staff accounts. Enterprise is listed at $299 a month with unlimited orders and bookings, unlimited staff accounts, and high priority support. CloudWaitress says support is available seven days a week, with responses under 12 hours.

UpMenu Delivery POS brings restaurant orders and deliveries into one system, with dispatching and driver tracking. Its dashboard shows incoming, active, and completed orders, and staff can update order status, timing, and progress. Drivers use an app to receive orders, update delivery status, and navigate with GPS tracking. Restaurants can set delivery areas and availability, limit orders, and control peak-hour capacity. Orders can be sent to a kitchen display system and POS, and multiple locations can be managed from one system. Listed POS integrations include Square, Clover, Toast, and Lightspeed; delivery service integrations include Uber Direct, DoorDash Drive, Stuart, and Wolt Drive. The Delivery POS plan costs $29 a month, billed monthly, net and excluding VAT/GST. Driver App is $14 a month per driver, and Delivery Services is $40 a month per location. A seven-day trial offers all features and requires no credit card to start. Support is available 24/7, with chat or email support advertised seven days a week.