Cloutly vs Qualtrics

Cloutly is a customer-experience platform for service businesses, available through the web and an API. It combines review requests, customer messaging and review insights. Review campaigns can send text and email requests with configurable timing and follow-ups that stop after a review arrives. Its inbox gathers customer texts, reviews and social messages, and can prepare reply drafts for review. Users can question review data and examine themes and trends by location and week. Named integrations include Square, Mindbody, Zenoti, Nookal, Clover, HubSpot, Klaviyo, Mailchimp, Xero and Zapier. The REST API is available on every plan. An MCP connector lets Claude or ChatGPT read reviews, reports and locations, with early access on Growth. Plans start at $39/mo, and a 14-day trial is offered without a credit card. SMS campaigns and inbox messages share credits, charged per 160-character segment.

Qualtrics provides survey tools and an experience-management platform called XM Data & AI, which combines experience data with human context to support decisions and outcomes. Its free Qualtrics Surveys account is for one user and allows three active surveys, 30 questions per survey and 500 total responses. It includes skip, display and branch logic. The Strategic Research plan costs $420.00 per month, billed as $5,040 annually, for 1,000 responses shared across users; it also supports unlimited users and surveys, and includes 23 question types. A 30-day Strategic Research trial provides access to most premium features, with some restrictions; without an upgrade, it downgrades to the free account. Paid plans include more than 20 guided research solutions and advanced analysis such as crosstabs, statistical tools and generative-AI video summaries. Surveys support more than 70 languages, while dashboards support 24. Data exports include CSV, TSV, Excel and SPSS, among other formats. Qualtrics offers API access. Its Strategic Research Custom plan is for enterprise organizations needing higher response volumes, with pricing based on interactions and 5,000 or more responses.