Cloutly vs Wirecrest
Cloutly
cloutly.com
Wirecrest
wirecrest.comSide by side
| Figure | Cloutly | Wirecrest |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | Yes | — |
| iOS | Yes | — |
| API | Yes | — |
| Plans published | 4 | 0 |
| Spec score · Online Reputation Management Software | 8.7 (#6) | 6.5 (#57) |
| AI responses | AI drafts replies and insights, but a person must approve and send or publish the result. | Its AI can generate personalized, on-brand review responses, with context-aware, multilingual, and sentiment-matched options. |
| Headquarters | Varsity Lakes, Queensland, Australia | Pristina, Kosovo; New York, NY, USA |
| Product | Cloutly describes itself as a customer-experience platform for service businesses that combines reviews, messaging and actionable insights. | Wirecrest describes itself as a reputation management platform for monitoring reviews, generating AI-powered responses, and analyzing reputation data. |
| Security | The privacy policy says Cloutly takes reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure. | The homepage claims bank-level encryption, secure authentication, and compliance-ready infrastructure. |
| Support | The Enterprise plan includes founder-led support, according to the pricing comparison. | The homepage lists [email protected] as a contact address. |
| Unified inbox | The inbox combines reviews from supported sites with Facebook Messenger, Instagram direct messages and customer texts or emails. | The platform brings reviews from Google, Facebook, TripAdvisor, and other sources into one centralized stream. |
Plans
Cloutly
- StarterPrice not published
- EssentialsPrice not published
- GrowthPrice not published
- EnterprisePriced on request
In their own words
Cloutly
Cloutly is a customer-experience platform for service businesses, available through the web and an API. It combines review requests, customer messaging and review insights. Review campaigns can send text and email requests with configurable timing and follow-ups that stop after a review arrives. Its inbox gathers customer texts, reviews and social messages, and can prepare reply drafts for review. Users can question review data and examine themes and trends by location and week. Named integrations include Square, Mindbody, Zenoti, Nookal, Clover, HubSpot, Klaviyo, Mailchimp, Xero and Zapier. The REST API is available on every plan. An MCP connector lets Claude or ChatGPT read reviews, reports and locations, with early access on Growth. Plans start at $39/mo, and a 14-day trial is offered without a credit card. SMS campaigns and inbox messages share credits, charged per 160-character segment.