ClubQ Restaurant CRM vs Peppar Restaurant CRM

ClubQ Restaurant CRM combines restaurant operations with customer profiles, loyalty, marketing, and analytics for food and beverage businesses. Its POS handles orders, modifiers, and tables, while menu management can update prices, availability, and combos across channels. QR menus show images, allergens, and live availability without requiring guests to install an app. Guests can split bills equally, by item, or by a custom amount, add tips, and pay by phone. Guest profiles track visit frequency, spending patterns, favourite items, and AI-powered churn risk. Loyalty supports configurable points, tiers, and rewards; automated campaigns can send win-back, birthday, and milestone messages based on guest signals. Other listed tools include demand forecasting, staff scheduling, upsell recommendations, and menu margin and price optimization. Dashboards cover revenue, sales trends, top items, loyalty activity, and campaign results. Plans are billed monthly: Starter is $99 a month, Growth is $199 a month, and Enterprise is $399 a month per location. Each plan includes a 30-day trial without a credit card. The site states a 98% platform uptime SLA.

Peppar Restaurant CRM collects guest contact details, visit history, and preferences to help restaurants run targeted marketing. It builds guest profiles from opt-in contacts gathered through a restaurant’s branded ordering flow, with consent. Profiles can include order history and feedback, and restaurants can segment guests by visit frequency. SMS and email campaigns can be measured through redemption reports. Availability is plan-dependent: the CRM page places campaigns on Pro, while the pricing page lists Customer Management, Marketing Campaigns, and messaging providers on its Customizable plan. Messaging connections include MSG91 WhatsApp, WATI, Meta WhatsApp Cloud API, MSG91 SMS, AWS SNS, Twilio SMS, and AWS SES email. Configured payment gateways include PayU, Razorpay, Cashfree, PhonePe, and Paytm; ESC/POS printers are supported. Restaurant teams can use Android or web, while guests open a mobile web page by QR code without installing an app. The Starter plan costs ₹599 a month, excluding GST; it is ₹707 a month including GST. A free plan is also listed as a limited-time deal, and a 30-day trial is offered.