ClubQ Restaurant CRM

ClubQ Restaurant CRM is a restaurant operations and guest-engagement platform for venues that want point of sale, menus, loyalty, and marketing connected. It is strongest for restaurants building repeat business around guest data; the key trade-off is that multi-location controls and API access are reserved for Enterprise.

Overview

ClubQ links orders and menu administration with guest profiles, loyalty, campaigns, and analytics. Its POS handles orders, modifiers, and tables, while menu management updates prices, availability, and combos across channels. That connection can help operators relate service activity to guest behavior instead of juggling separate tools.

Guest profiles capture visit frequency, spend patterns, and favourite items, alongside AI-powered churn risk scoring. Automated campaigns can trigger win-backs, birthday offers, and milestone messages from guest signals. The homepage states a 98% platform uptime SLA. All plans include a 30-day free trial without a credit card, and users can cancel anytime.

Key features

Ordering, menus, and payment

Interactive QR menus can show images, allergens, and live availability, and guests can view them without installing an app. Scan and Pay supports equal, item-based, or custom bill splits, tips, and phone payment. These options can ease ordering and checkout, but Scan and Pay starts with Growth, so Starter customers give up an important part of the phone-based payment workflow.

Loyalty and campaigns

The loyalty engine supports configurable points, tiers, and rewards, including Bronze, Silver, Gold, and Diamond levels. Automated campaigns can use guest signals to send win-backs and milestone offers, while dashboards track opens, redemptions, incremental revenue, and reactivation. Growth is the practical entry point for operators who need tiered loyalty and campaign-impact reporting; Starter includes only basic loyalty and omits auto campaigns.

Forecasting and analytics

ClubQ describes demand forecasting, staff scheduling, real-time upsell recommendations, and menu margin and price optimisation. Dashboards cover real-time revenue, hourly sales, top items, loyalty activity, and campaign performance. This is a broad operational and marketing view, though the plan breakdown places 360° analytics and export in Enterprise.

Pricing

ClubQ has three monthly paid tiers, each with a 30-day free trial and cancellation anytime. The trial requires no credit card.

Starter — $99 a month, billed monthly. Includes one POS terminal, Digital Menu & QR ordering, Menu Management, a sales dashboard, and basic loyalty. It suits a single-location venue that wants core sales and menu tools, but excludes Scan and Pay, the white-label app, auto campaigns, and multi-location management.

Growth — $199 a month, billed monthly. Supports up to three POS terminals and adds Scan and Pay with split and tip, full loyalty with tiers, smart auto campaigns, a white-label app, customer and loyalty insights, and campaign impact analytics. It fits a growing restaurant that needs guest retention tools, but the three-terminal ceiling and lack of multi-location management make it a poor fit for larger groups.

Enterprise — $399 a month per location, billed monthly. Includes unlimited POS terminals, everything in Growth, multi-location management, a custom white-label app, an advanced campaign builder, 360° analytics and export, API and integrations, a dedicated account manager, and custom SLA and onboarding. It is aimed at groups and operators needing central management or integrations; the per-location billing makes costs rise with footprint.

No free plan is offered. The step from Starter to Growth buys substantially more than added terminals: it unlocks paid phone checkout, tiered rewards, campaigns, and customer insights. Enterprise is the only tier with multi-location controls and API and integration access; specific integration partners are not named.

Platforms

ClubQ lists Android, iOS, web, Windows, and API support. It also describes a branded mobile app with ordering and loyalty, while guest-facing QR menus work without an app. The branded app is included from Growth, with a custom version at Enterprise.

Who it's for

ClubQ can serve single-location cafés and small restaurants, growing restaurants, multi-location groups, hotel food and beverage operations, and franchises. Starter is the narrower fit for a small venue focused on POS and menus; Growth better suits restaurants investing in retention and campaign measurement. Enterprise is the relevant choice for multi-location operators, although venues that do not need its management, API, or service provisions may be paying for capacity they do not use.

Pros and cons

Pros: POS, menus, profiles, loyalty, and campaigns connect service activity to repeat-visit marketing.

Pros: QR menus expose allergens and live availability without requiring guest app downloads.

Pros: The trial lasts 30 days, requires no credit card, and can be cancelled anytime.

Cons: Starter omits Scan and Pay, auto campaigns, and the white-label app, so its entry price does not cover the full guest-engagement proposition.

Cons: Multi-location management and API access require Enterprise at $399 a month per location.

Cons: Specific integration partners are not named, which limits how clearly operators can assess fit with their existing systems.

Alternatives

Restaurant CRM Software is the broader category to compare if ClubQ's combination of restaurant operations and guest marketing is not the right match.

Peppar Restaurant CRM is worth considering for a cost-conscious outlet: it has a free plan and a Starter tier at ₹599 a month excluding GST or ₹707/month including GST, with one outlet, ordering, QR menu, reports and export, and table and location management.

ChefDesk is an alternative to consider when outlet- and module-based pricing is preferable; it offers Android, iOS, macOS, web, and Windows support, with trial access.

Salesforce for Restaurants is a different option for teams prioritizing sales CRM functions: its Starter begins at $25 a month, billed monthly or annually, per user, with lead, account, contact, and opportunity management; transaction fees apply.

Tableo is a better fit when reservations are the priority: its Organise plan is $57.50 a month billed annually and includes unlimited bookings, three user accounts, and website, Google, Facebook, and Instagram channels. It also has a free plan.

Make a Rezzy Guest CRM suits operators who prefer usage-based cost: Make a Rezzy charges $1.25 a month per seated cover, capped at $125/month, with no subscription or setup fee.

Per Diem is an option for customer insights and personalized marketing, with its bundled plan at $49 a month per additional location and up to 5,000 customer profiles.

Fleksa Marketing Automation is worth comparing for operators seeking a free plan or branded web and ordering tools; Essentials costs €99 a month and includes a branded website, online ordering, and loyalty and retention programs.

Olo GDP is another paid restaurant platform with a free trial.

Verdict

Choose ClubQ if your restaurant wants one system to connect POS and menus with guest profiles, loyalty, and campaign reporting, and Growth's monthly price fits your needs. Look elsewhere if you need multi-location management without Enterprise pricing, or if you require named integrations before committing.