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SPECIFICTION
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Make a Rezzy Guest CRM

makearezzy.com

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Spec score 8.9 #4 of 27 in Restaurant CRM Software

What it is

Make a Rezzy Guest CRM is the guest-management component of Make a Rezzy, a booking platform for independent restaurants. Each booking adds visits, spend, dietary needs, notes, and tags to a guest profile, and the CRM is included in every account without a premium tier or add-on fee. Restaurants can export guest records, including contact details and marketing consent, as a CSV or spreadsheet. One-off email campaigns and automations are available, with up to 1,000 marketing emails included each month. A pre-shift brief can surface regulars, first-time guests, VIPs, allergies, dietary needs, and special requests for a service. Connecting Square can open a check when a booking is seated, mark it complete when paid, and record the spend. The service is available through a computer web app and Android and iOS management apps. A Spektrix integration is designed to link restaurant bookings with theatre customer records, but has not yet been rolled out to operator accounts. A free trial is available. The listed price is $1.25 a month per seated cover, capped at $125/month, with no subscription or setup fee.

Spec sheet

Product
Make a Rezzy is a restaurant booking and management service with an integrated guest CRM for restaurants.Read 21 Oct 2026 · makearezzy.com
Security
The DPA states that data is encrypted in transit with TLS, passwords use one-way hashing, access is role restricted and production access is limited to authorised personnel.Read 30 Sep 2026 · makearezzy.com
Support
Support is available by email and phone with a typical response time within 24 hours.Read 30 Sep 2026 · makearezzy.com
AI email tools
The campaign tools can propose campaign ideas from booking data and draft editable marketing emails using AI.Read 21 Oct 2026 · makearezzy.com
API documentation
The API reference is linked from the help article and described as providing requests with curl, Python and JavaScript examples.Read 21 Oct 2026 · makearezzy.com
API limits
API clients are limited to 120 requests per minute, and API bookings cannot overbook, skip deposits, choose tables or change booking times.Read 21 Oct 2026 · makearezzy.com
Booking workflow
The system offers a booking widget, booking page, diary, floor plan, deposits, event ticketing, reviews and analytics alongside its CRM.Read 21 Oct 2026 · makearezzy.com
Company headquarters and size
LinkedIn lists the company headquarters as London, England and company size as 2–10 employees.Read 21 Oct 2026 · uk.linkedin.com
Company legal name
Companies House lists the company as MAKE A REZZY LTD, a private limited company incorporated on 29 October 2024.Read 21 Oct 2026 · find-and-update.company-information.service.gov.uk
Contracts
Make a Rezzy states that there are no contracts and customers can cancel anytime.Read 30 Sep 2026 · makearezzy.com
CRM inclusion
The guest CRM is included in every account with no premium tier or add-on fee.Read 30 Sep 2026 · makearezzy.com
Data protection
The DPA states that servers are hosted in UK data centres and that Make a Rezzy follows UK GDPR data-protection requirements.Read 30 Sep 2026 · makearezzy.com
Documentation and support
The help center contains setup and feature guides, and says support replies within one working day.Read 21 Oct 2026 · makearezzy.com
Email allowance
The CRM product page says up to 1,000 marketing emails per month are included.Read 21 Oct 2026 · makearezzy.com
Email automations
Automations can send welcome, win-back, loyalty and VIP emails when opted-in guests match configured criteria.Read 21 Oct 2026 · makearezzy.com
Email campaigns
Restaurants can send or schedule branded marketing campaigns to opted-in guests and review delivery counts and unsubscribes.Read 21 Oct 2026 · makearezzy.com
Email consent
Marketing consent is captured through an unticked booking opt-in, and the service rechecks consent when an email is sent.Read 21 Oct 2026 · makearezzy.com
Email marketing
The CRM supports one-off campaigns and automations, with up to 1,000 marketing emails included each month.Read 30 Sep 2026 · makearezzy.com
Extensibility
API keys can be configured as read-only, limited, full or custom, and revoked by the account owner or administrator.Read 21 Oct 2026 · makearezzy.com
Google Play listing
The opened Google Play listing showed 50+ downloads but did not display a rating or rating count.Read 21 Oct 2026 · play.google.com
Guest export
Filtered or complete guest lists can be exported as CSV with contact information, preferences, tags, visits, spend and marketing consent details.Read 21 Oct 2026 · makearezzy.com
Guest matching
A booking is matched to an existing profile when first name, last name, email and phone all match; mismatches can create duplicates that staff can merge.Read 21 Oct 2026 · makearezzy.com
Guest profiles
Bookings build guest profiles containing contact details, visits, no-show rate, party size and review history.Read 21 Oct 2026 · makearezzy.com
Guest segments
Staff can filter guests by contact details, tags, visit count, no-shows, spend and first or last visit, then save filters as reusable segments.Read 21 Oct 2026 · makearezzy.com
Guest spend
Guest lifetime and per-cover spend are recorded from settled bills when the restaurant connects Square.Read 21 Oct 2026 · makearezzy.com
License and hosting
The product is presented as a hosted service, and the opened product, help and API pages do not state an open-source license or self-hosting option.Read 21 Oct 2026 · makearezzy.com
Limit: campaign analytics
The campaign help page says delivery, open and click tracking is forthcoming; the page currently reports sends, failed addresses and unsubscribes.Read 21 Oct 2026 · makearezzy.com
Management apps
The management service is available through a computer web app and mobile apps on the Apple App Store and Google Play.Read 30 Sep 2026 · makearezzy.com
Notable news: Square integration
A company blog post dated 31 July 2026 announced the Square connection for syncing seated bookings, checks and guest spend.Read 21 Oct 2026 · makearezzy.com
Platform access
The product runs in a browser and has a management app for iPhone, iPad and Android phones and tablets.Read 21 Oct 2026 · apps.apple.com
Praise: cost savings and transition
A SourceForge reviewer praised savings, the transition, ease of use, support and efficiency, and reported no cons.Read 21 Oct 2026 · sourceforge.net
Pre-shift brief
The service includes a pre-shift briefing that surfaces upcoming guests and their dietary notes, allergies and occasions.Read 21 Oct 2026 · play.google.com
Preferences and notes
Profiles can retain dietary restrictions, seating preferences, free-text notes and guest or visit tags.Read 21 Oct 2026 · makearezzy.com
Public API
The API supports availability checks and creating, looking up and cancelling bookings, with configurable access keys and permissions.Read 21 Oct 2026 · makearezzy.com
Rating on Apple App Store
No rating overview is displayed because the app has not received enough ratings or reviews.Read 21 Oct 2026 · apps.apple.com
Rating on G2
0 out of 5 from 0 reviewsRead 21 Oct 2026 · g2.com
Rating on SourceForge
5.0 out of 5 from 1 reviewRead 21 Oct 2026 · sourceforge.net
SDKs
The opened API and help pages describe request examples but do not identify a downloadable SDK.Read 21 Oct 2026 · makearezzy.com
Security: app data
Google Play states that the Android app encrypts data in transit and lets users request deletion of their data.Read 21 Oct 2026 · play.google.com
Security: integration data
The Square integration page says payment details, tips and menu items are not shared with Make a Rezzy.Read 21 Oct 2026 · makearezzy.com
Spektrix availability
The Spektrix integration documentation says the integration is built but has not yet been rolled out to operator accounts.Read 30 Sep 2026 · makearezzy.com
Spektrix availability limit
The help center says the Spektrix integration is built but has not yet been rolled out generally to operator accounts.Read 21 Oct 2026 · makearezzy.com
Spektrix integration
The Spektrix integration can prefill a restaurant booking date from a ticket basket and write visit counts and latest visit date to a customer record.Read 21 Oct 2026 · makearezzy.com
Square integration
When a booking is seated, the Square integration opens a check; when paid, it completes the booking and records the total as guest spend.Read 21 Oct 2026 · makearezzy.com
System requirements
The Apple listing specifies iOS 16.4 or later and iPadOS 16.4 or later; it also lists macOS 12 or later on Apple M1 Macs for compatibility.Read 21 Oct 2026 · apps.apple.com
Widget platforms
The booking widget can be embedded on WordPress, Squarespace, Wix, Webflow, Shopify or plain HTML sites.Read 30 Sep 2026 · makearezzy.com

Plans and prices

Per seated cover £1 a month £1 per seated cover, capped at £99 per month; no subscription All features included · CRM included · 1,000 marketing emails per month Read 21 Oct 2026 · makearezzy.com
Make a Rezzy $1.25 a month per seated cover capped at $125/month · no subscription · no setup fee Read 30 Sep 2026 · makearezzy.com

Every Make a Rezzy Guest CRM plan and price →

Strong points and limits

Strong points

  • Guest CRM is included in every account.
  • Exports include guest details and marketing consent.
  • Up to 1,000 marketing emails included monthly.
  • Square can record booking spend.
  • Management apps are available on Android and iOS.

Limits

  • Listed price is $1.25 a month per seated cover.
  • Monthly charge is capped at $125/month.
  • Spektrix integration is not rolled out to operator accounts.

Who it suits

It suits independent restaurants that want guest profiles, visit and spend history, and email marketing alongside bookings. Theatre venues with restaurants may be interested in the Spektrix connection, subject to its rollout status.

Verdict

The CRM combines booking-linked profiles, service briefs, exports, and email tools without a separate CRM add-on fee. Consider the per-cover charge and the current Spektrix rollout limitation when assessing fit.

Where Specifiction places it

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