CM.com WhatsApp Business Platform vs MSG91
CM.com WhatsApp Business Platform
cm.comMSG91
msg91.comSide by side
| Figure | CM.com WhatsApp Business Platform | MSG91 |
|---|---|---|
| Price from | £3.58/mo | ₹2,000/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 11 |
| Spec score · WhatsApp Business API Providers | 7.9 (#16) | 9.0 (#4) |
| Founded | 1999 | The Udyam certificate records incorporation and business commencement on 18 June 2010. |
| Headquarters | Netherlands | The Udyam certificate lists the enterprise address in Indore, Madhya Pradesh, India, PIN 452011. |
| Hosting | CM.com says WhatsApp Business Platform hosting is available via WhatsApp Cloud API and WhatsApp On-Premise API. | The SOC 2 description says MSG91 production infrastructure is hosted on AWS regions in Singapore, India and Ireland inside a VPC with firewalls. |
| Integrations | CM.com says its platform integrates with CRM, ERP, CDP, OMS, and CCaaS systems and highlights Salesforce, Shopify, Zendesk, Magento 2, Dynamics, Genesys, SAP, and HubSpot. | MSG91 lists integrations or connectors including Shopify, Zoho CRM, CleverTap, Excel, Google Sheets, Auth0, Zapier, Pabbly Connect, viaSocket, Tally and Kylas. |
| Support | The product page advertises high-level customer support, while the channel pricing page lists email support on Go, email and phone support on Basic, and email, phone, and live chat on Advanced. | Support is available by chat, email, WhatsApp call or Google Meet; listed hours are Monday–Saturday 8:00 AM–midnight IST and Sundays and holidays 10:00 AM–7:00 PM IST. |
Plans
CM.com WhatsApp Business Platform
- Go£43 a year
- Basic£135 a year
- Advanced£440 a year
- CustomPriced on request
MSG91
- FreeFree
- Starter₹2,000 a month
- Basic₹4,600 a month
- Alpha₹7,500 a month
- SMS — 1,17,648 India-to-India messagesPrice not published
- SMS — 16,500 India-to-India messagesPrice not published
- SMS — 30,000 India-to-India messagesPrice not published
- SMS — 4,50,000 India-to-India messagesPrice not published
- SMS — 5,000 India-to-India messagesPrice not published
- SMS — 60,000 India-to-India messagesPrice not published
In their own words
CM.com WhatsApp Business Platform
CM.com WhatsApp Business Platform has no write-up on Specifiction yet; its figures are above.