CMDB-360 vs Freshservice
CMDB-360
cmdb360.com
Freshservice
freshworks.comSide by side
| Figure | CMDB-360 | Freshservice |
|---|---|---|
| Price from | — | $19/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | Yes | — |
| Plans published | 0 | 7 |
| Spec score · CMDB Software | 7.8 (#24) | 8.9 (#6) |
| Spec score · Configuration Management Database | 7.8 (#21) | 9.0 (#3) |
| Purpose | CMDB-360 continuously discovers cloud and on-premise assets and supports administration automation for MSPs and enterprise IT teams. | Freshservice is an AI-powered IT management solution designed to simplify employee experiences. |
| Security | The maker says asset data is not saved on disk outside the protected environment and that detailed asset information streams to the Base Station only while a user views a record. | Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. |
| Trial | The official site invites visitors to start a free trial but does not state its duration on the pages reviewed. | The integrations page advertises a 14-day free trial with no credit card required. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.