CMDBuild vs Freshservice

CMDBuild is an open-source web environment for configuring custom asset-management applications. It manages asset databases and tracks asset composition, location, functional relationships, updates, and lifecycle. Configuration tools cover database modeling, workflows, reports, dashboards, external connectors, georeferencing, and administration. Other listed features include file import and export, document archives, GIS and BIM, history, task management, and scheduling. REST web services let connected applications read and write data, run operations, exchange notifications, and connect to external systems. Permissions can be assigned through user roles and scoped to data, processes, views, reports, and dashboards. The software runs on a web server and is accessed in a browser; server setup knowledge is required. Its listed minimum hardware includes 16 GB RAM, 150 GB disk per instance, and four cores, alongside PostgreSQL 17.x, Tomcat 10, and Java 17. The standard download does not include a data model, workflows, reports, or dashboards. CMDBuild is available under the AGPL, with legal notice and logo requirements for modified versions.

Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.