CMDBuild vs HaloITSM

CMDBuild is an open-source web environment for configuring custom asset-management applications. It manages asset databases and tracks asset composition, location, functional relationships, updates, and lifecycle. Configuration tools cover database modeling, workflows, reports, dashboards, external connectors, georeferencing, and administration. Other listed features include file import and export, document archives, GIS and BIM, history, task management, and scheduling. REST web services let connected applications read and write data, run operations, exchange notifications, and connect to external systems. Permissions can be assigned through user roles and scoped to data, processes, views, reports, and dashboards. The software runs on a web server and is accessed in a browser; server setup knowledge is required. Its listed minimum hardware includes 16 GB RAM, 150 GB disk per instance, and four cores, alongside PostgreSQL 17.x, Tomcat 10, and Java 17. The standard download does not include a data model, workflows, reports, or dashboards. CMDBuild is available under the AGPL, with legal notice and logo requirements for modified versions.

HaloITSM is IT service management software for handling incidents, service requests, changes, problems, assets, and reporting. Teams can capture incidents through multiple channels, route them, track SLAs and OLAs, and manage major incidents in a dedicated console. The service catalogue supports forms, approvals, tasks, automation, and portal request tracking. Change management covers approvals, CAB reviews, risk checks, calendars, implementation plans, and rollback steps. Halo brings assets, configuration items, services, and users into a related view, with discovery and integrations for updating data. Reporting includes 1,000+ out-of-the-box reports and a no-code query builder. The platform is API-centric and offers web, iOS, Android, self-hosted, and API options. HaloITSM costs £66 a month per agent, billed annually, with all features included; end users and portal customers are free. An onboarding package is required at a bespoke cost. A 30-day trial includes all features and modules without requiring a credit card. Halo is a UK-based company founded and based in Suffolk.