CMDBuild vs ManageEngine ServiceDesk Plus
CMDBuild
cmdbuild.org
ManageEngine ServiceDesk Plus
manageengine.comSide by side
| Figure | CMDBuild | ManageEngine ServiceDesk Plus |
|---|---|---|
| Price from | Free | $10/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 9 |
| Spec score · CMDB Software | 8.2 (#18) | 8.8 (#8) |
| Spec score · Configuration Management Database | 8.3 (#15) | 8.8 (#6) |
| Integrations | REST web services let applications read and write data, execute operations, exchange notifications, and connect to external asset, staff, ERP, infrastructure, monitoring, and IoT systems. | Native integrations include Endpoint Central, Patch Manager Plus, Remote Access Plus, Vulnerability Manager Plus, Microsoft Intune, Configuration Manager, Microsoft 365, Active Directory, Entra ID, Zoho Assist, EventLog Analyzer and Log360. |
Plans
ManageEngine ServiceDesk Plus
- Standard$13 a month
- Professional$27 a month
- Enterprise$67 a month
- Standard Cloud$10 a month
- Professional Cloud$21 a month
- Enterprise Cloud$50 a month
- Standard On-premises$120 a month
- Professional On-premises$248 a month
- Enterprise On-premises$598 a month
In their own words
CMDBuild
CMDBuild is an open-source web environment for configuring custom asset-management applications. It manages asset databases and tracks asset composition, location, functional relationships, updates, and lifecycle. Configuration tools cover database modeling, workflows, reports, dashboards, external connectors, georeferencing, and administration. Other listed features include file import and export, document archives, GIS and BIM, history, task management, and scheduling. REST web services let connected applications read and write data, run operations, exchange notifications, and connect to external systems. Permissions can be assigned through user roles and scoped to data, processes, views, reports, and dashboards. The software runs on a web server and is accessed in a browser; server setup knowledge is required. Its listed minimum hardware includes 16 GB RAM, 150 GB disk per instance, and four cores, alongside PostgreSQL 17.x, Tomcat 10, and Java 17. The standard download does not include a data model, workflows, reports, or dashboards. CMDBuild is available under the AGPL, with legal notice and logo requirements for modified versions.
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is an IT help desk product with a free plan and a 30-day trial. Its feature set includes SLA management, a knowledge base, approval workflows, an employee portal, single sign-on, and IT asset management. The paid plans separate core help desk use from broader management needs: Standard is $13 a month, billed monthly, for IT help desk work; Professional is $27 a month, billed monthly, and adds asset management; Enterprise is $67 a month, billed monthly, and includes change management and projects alongside the help desk and asset management. The product is available on Android, iOS, Linux, macOS, web, and Windows, with mobile apps listed. That combination gives teams a way to compare the included service and asset capabilities against their plan requirements while accounting for access across desktop and mobile platforms.