CMDBuild vs SysAid
CMDBuild
cmdbuild.org
SysAid
sysaid.comSide by side
| Figure | CMDBuild | SysAid |
|---|---|---|
| Price from | Free | $89/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 2 |
| Spec score · CMDB Software | 8.2 (#18) | 8.5 (#12) |
| Spec score · Configuration Management Database | 8.3 (#15) | 8.6 (#10) |
| Deployment | CMDBuild runs on a web server and is accessed through a browser; the maker says it runs on Linux, OSX, and Windows and requires web-server setup knowledge. | SysAid offers Cloud and On-Premises delivery, and its FAQ says the Cloud edition includes some features unavailable on-premises. |
| Integrations | REST web services let applications read and write data, execute operations, exchange notifications, and connect to external asset, staff, ERP, infrastructure, monitoring, and IoT systems. | SysAid Connect combines native integrations, Workato recipes and a Microsoft Teams application; the marketplace lists integrations such as Jira, Confluence, PagerDuty and Pax8. |
| Support | The maker directs users to the community forum or the maintainer for assistance, and describes subscription support as including assistance, upgrades, bug fixes, a certified appliance, mobile app, and interoperability connectors. | Both plans list 24/6 support; the page gives Professional and Enterprise P1 response times of 3 hours and 1 hour, respectively. |
Plans
In their own words
CMDBuild
CMDBuild is an open-source web environment for configuring custom asset-management applications. It manages asset databases and tracks asset composition, location, functional relationships, updates, and lifecycle. Configuration tools cover database modeling, workflows, reports, dashboards, external connectors, georeferencing, and administration. Other listed features include file import and export, document archives, GIS and BIM, history, task management, and scheduling. REST web services let connected applications read and write data, run operations, exchange notifications, and connect to external systems. Permissions can be assigned through user roles and scoped to data, processes, views, reports, and dashboards. The software runs on a web server and is accessed in a browser; server setup knowledge is required. Its listed minimum hardware includes 16 GB RAM, 150 GB disk per instance, and four cores, alongside PostgreSQL 17.x, Tomcat 10, and Java 17. The standard download does not include a data model, workflows, reports, or dashboards. CMDBuild is available under the AGPL, with legal notice and logo requirements for modified versions.
SysAid
SysAid is an IT service management platform for handling incidents, requests, changes, and problems. It also covers IT asset management, including discovery, inventory, and monitoring, alongside a knowledge base, approval workflows, SLA management, and an employee portal. Plans include Copilot chatbots for end users and agents, AI automations, and prebuilt AI agents. SysAid Connect provides Workato integrations with more than 1,000 business applications, plug-in add-ons, and API access. Named AI connections include Azure AD, Intune, SharePoint, O365, Slack, and Salesforce. The platform lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. Cloud and On-Premises delivery are available, although some features are Cloud-only. Mobile apps for iOS and Android support incident and request work. Professional costs $89 a month, billed at $89 agent/month, with 100K Workato credits and 250 managed assets. Enterprise pricing is custom and starts at 20 agents.