Cobrowse.io vs Surfly
Cobrowse.io
cobrowse.io
Surfly
surfly.comSide by side
| Figure | Cobrowse.io | Surfly |
|---|---|---|
| Price from | $3/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 5 | 1 |
| Spec score · Video Customer Support Software | 9.2 (#2) | 8.2 (#10) |
| Deployment | The maker says customers can host privately with their chosen cloud provider and region or fully on-premise. | Surfly offers public cloud, private cloud, and on-premise deployment; its on-premise sessions run on the customer's infrastructure. |
| Founded | The About page lists 2018 as the founding year. | 2012 |
| Integrations | Named integrations include Salesforce, Genesys, Zendesk, Talkdesk, Intercom and Freshworks. | Surfly lists integrations with Salesforce, Zendesk, Cisco Finesse, NICE CXone, and Amazon Connect, along with JavaScript and REST APIs. |
| Security | The maker says it maintains an ISO 27001 security program and is SOC 2 Type 2 compliant, with an annual third-party audit. | Surfly says it uses TLS 1.3 and SHA-256 encryption in transit and does not store personal or session data on disk. |
| Support | The maker offers fully supported, free technical proof-of-concepts for business evaluations. | Existing customers can contact [email protected], and Surfly says it aims to respond to general contact requests within 48 hours. |
| What it does | Cobrowse lets human and AI support agents see and guide a customer through web, mobile and other digital experiences in real time. | Surfly adds universal co-browsing and collaborative features to websites, platforms, and apps. |
Plans
Cobrowse.io
- Web co-browse$18 a month
- Named agents — web and mobile apps$36 a year
- Web and mobile co-browse$36 a month
- Named agents — web$216 a year
- CustomPriced on request
In their own words
Cobrowse.io
Cobrowse.io lets human and AI agents navigate a customer’s web or mobile experience together in real time. Listed capabilities include live observation, remote control, full-device screen sharing, session replay, PDF co-browsing, voice and video, and mobile camera sharing. The service describes private-by-default redaction with granular controls for AI agents. Integrations include Intercom, Zendesk, Talkdesk, Salesforce, Genesys, Freshdesk, Microsoft Dynamics 365, Five9, ServiceNow, and Amazon Connect. Custom integrations can connect agent-facing software with call handling, routing, queuing, and reporting. SDKs are listed for web, iOS, Android, React Native, Flutter,.NET Mobile, macOS, and Windows. Customers can use a chosen cloud provider and region or deploy fully on-premise. Cobrowse.io cites an ISO 27001 security program, SOC 2 Type 2 compliance, annual third-party audits, and HIPAA-compliant policies and practices. Plans list web co-browsing at $18/mo billed annually and web/mobile co-browsing at $36 per agent per month billed annually. A free development account is available.
Surfly
Surfly adds real-time co-browsing to websites, platforms, and apps, letting participants collaborate in a shared web session. Participants join through a browser without installing plugins or downloading software. The collaboration tools include video calls, e-signatures, annotations, control switching, and masking for fields or page elements. Surfly lists integrations with Salesforce, Zendesk, Cisco Finesse, NICE CXone, and Amazon Connect, plus JavaScript and REST APIs, an embed API, and webhooks. Deployment options include public cloud, private cloud, and on-premise, with on-premise sessions running on the customer's infrastructure. Surfly says it uses TLS 1.3 and SHA-256 encryption in transit and does not store personal or session data on disk. It describes itself as AICPA SOC compliant, ISO/IEC 27001 certified, and HIPAA compliant. A free plan allows five sessions per month; paid plans have unlimited sessions. A 14-day trial is available, but starting it involves a demo and help from Surfly's team. Social media sites including Twitter, Facebook, Instagram, and YouTube are restricted on the free plan and trial.