Cognigy vs Cresta
Cognigy
cognigy.com
Cresta
cresta.comSide by side
| Figure | Cognigy | Cresta |
|---|---|---|
| Price from | — | $12,500/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 5 |
| Spec score · AI Agents for Customer Support Software | 7.9 (#7) | 8.6 (#2) |
| Spec score · AI Customer Service Software | 7.9 (#14) | 8.7 (#5) |
| Company history | Cognigy says it was founded in Düsseldorf, Germany, in 2016 by Philipp Heltewig and Sascha Poggemann. | Cresta says it was founded at Stanford’s AI Lab in 2017 and emerged from stealth in 2020. |
| Compliance | Cognigy states that its AI agents comply with GDPR, SOC 2 Type II, ISO 27001, ISO 9001, PCI DSS, and BSI C5 Type II, among other standards. | Cresta’s Trust Center lists CCPA, CPRA, GDPR, HIPAA, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, PCI DSS, SOC 2, TISAX, and SOC 3. |
| Founded | 2016 | 2017 |
| Headquarters | The company’s About page lists headquarters in Dallas, Texas, and Düsseldorf, Germany. | Palo Alto, California, USA |
| Integrations | Cognigy describes more than 100 prebuilt tools and integrations, including connectors for enterprise systems and contact center platforms. | Cresta lists integrations including Five9, Salesforce, Amazon Connect, NICE, Genesys, Avaya, Twilio, Zendesk, ServiceNow, SharePoint, Databricks, AWS and Google Drive. |
| Security | The AI Agent Studio page lists single sign-on, role-based access control, end-to-end encryption, and fine-grained data controls as built-in security features. | The integrations page says Cresta uses encryption, dedicated databases, access controls, and PII redaction to protect data. |
| Support | The product page invites prospective customers to request a demo; the site does not state a public response-time commitment on that page. | Cresta directs customers with security program questions to their enterprise sales representative or [email protected]. |
Plans
Cresta
- Agent Assist for Chat$150,000 a year
- Agent Assist for Voice$150,000 a year
- Custom enterprise pricingPriced on request
- Enterprise (custom)Priced on request
- TrustRadius listingPriced on request
In their own words
Cognigy
Cognigy.AI is an enterprise platform for building and orchestrating customer-service agents in contact centers. Its agents use large language models, real-time memory, and integrated tools to work through tasks and answer customer queries. AI Agent Studio provides a collaborative, low-code visual interface for building, testing, and deploying conversational agents. They can run across webchat, voice, SMS, and messaging apps, with support for more than 100 languages and more than 25,000 concurrent interactions. Cognigy describes more than 100 prebuilt tools and integrations, including connectors for enterprise systems and contact center platforms. The platform includes knowledge-base answers and human handoff, as well as a secured REST API with access to every Cognigy.AI feature. On-premises installation is possible on Kubernetes; Cognigy recommends managed public cloud Kubernetes and does not configure or provision on-premises clusters. The AI Agent Studio page lists single sign-on, role-based access control, end-to-end encryption, and fine-grained data controls. Cognigy states compliance with GDPR, SOC 2 Type II, ISO 27001, ISO 9001, PCI DSS, and BSI C5 Type II, among other standards. Pricing is available on request.
Cresta
Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence and an Agent Operations Center in one customer-experience platform. AI Agents automate customer conversations across voice and digital channels. Agent Assist supplies guidance, knowledge and automation across voice, chat and email. Conversation Intelligence examines conversations for trends, behaviors, risk signals and revenue opportunities. Cresta Opera is a no-code orchestration engine for building, configuring, testing and governing AI behavior. Listed integrations include Five9, Amazon Connect, Salesforce, ServiceNow, Shopify, Databricks, NICE, Microsoft, Genesys, Zendesk, Twilio and HubSpot, with bidirectional data exchange described as staying synchronized at near-zero latency. Cresta cites encryption, dedicated databases, access controls and PII redaction for protection. Its Trust Center lists CCPA, CPRA, GDPR, HIPAA, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, PCI DSS, SOC 2, TISAX and SOC 3. Pricing is custom and there is no free plan.