Cognigy vs Forethought Solve
Cognigy
cognigy.com
Forethought Solve
forethought.aiSide by side
| Figure | Cognigy | Forethought Solve |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 3 |
| Spec score · AI Agents for Customer Support Software | 7.9 (#7) | 7.5 (#13) |
| Spec score · AI Customer Service Agents | 7.8 (#16) | 7.4 (#29) |
| Spec score · Customer Service Automation Software | 7.8 (#8) | 7.4 (#10) |
| Spec score · AI Customer Service Software | 7.9 (#14) | 7.5 (#20) |
| Channels | The platform supports deployment across channels including webchat, voice, SMS, and messaging apps. | Solve supports customer support across chat, email, voice, SMS, Slack, mobile, and API. |
| Founded | 2016 | 2017 |
| Headquarters | The company’s About page lists headquarters in Dallas, Texas, and Düsseldorf, Germany. | 345 California Street, Suite 600, San Francisco, CA 94104, USA |
| Integrations | Cognigy describes more than 100 prebuilt tools and integrations, including connectors for enterprise systems and contact center platforms. | Forethought lists more than 70 helpdesk, knowledge source, and other connectors, including Salesforce, Zendesk, Intercom, and Confluence. |
| Purpose | Cognigy.AI is an enterprise agentic AI platform for customer service, designed to build and orchestrate AI agents for contact centers. | Solve is an omnichannel agentic AI agent designed to resolve customer inquiries from first contact through resolution. |
| Security | The AI Agent Studio page lists single sign-on, role-based access control, end-to-end encryption, and fine-grained data controls as built-in security features. | Forethought states it is compliant with ISO 27001 and certified for SOC 2, and that data is encrypted at rest and protected by TLS in transit. |
| Support | The product page invites prospective customers to request a demo; the site does not state a public response-time commitment on that page. | Forethought directs customers to [email protected] or their sales executive or customer success manager for help with security questions. |
Plans
Forethought Solve
- TeamPriced on request
- ProfessionalPriced on request
- EnterprisePriced on request
In their own words
Cognigy
Cognigy.AI is an enterprise platform for building and orchestrating customer-service agents in contact centers. Its agents use large language models, real-time memory, and integrated tools to work through tasks and answer customer queries. AI Agent Studio provides a collaborative, low-code visual interface for building, testing, and deploying conversational agents. They can run across webchat, voice, SMS, and messaging apps, with support for more than 100 languages and more than 25,000 concurrent interactions. Cognigy describes more than 100 prebuilt tools and integrations, including connectors for enterprise systems and contact center platforms. The platform includes knowledge-base answers and human handoff, as well as a secured REST API with access to every Cognigy.AI feature. On-premises installation is possible on Kubernetes; Cognigy recommends managed public cloud Kubernetes and does not configure or provision on-premises clusters. The AI Agent Studio page lists single sign-on, role-based access control, end-to-end encryption, and fine-grained data controls. Cognigy states compliance with GDPR, SOC 2 Type II, ISO 27001, ISO 9001, PCI DSS, and BSI C5 Type II, among other standards. Pricing is available on request.
Forethought Solve
Forethought Solve has no write-up on Specifiction yet; its figures are above.