Cognigy vs Inbenta
Cognigy
cognigy.com
Inbenta
inbenta.comSide by side
| Figure | Cognigy | Inbenta |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 1 |
| Spec score · AI Agents for Customer Support Software | 7.9 (#7) | 7.7 (#11) |
| Spec score · AI Customer Service Agents | 7.8 (#16) | 7.6 (#26) |
| Spec score · Chatbot Builders | 7.9 (#137) | 7.9 (#139) |
| Spec score · Conversational AI Platforms | 7.8 (#23) | 7.7 (#29) |
| Founded | 2016 | 2005 |
| Headquarters | The company’s About page lists headquarters in Dallas, Texas, and Düsseldorf, Germany. | Allen, Texas, USA |
| Human handoff | Yes | Yes |
| Integrations | Cognigy describes more than 100 prebuilt tools and integrations, including connectors for enterprise systems and contact center platforms. | Inbenta says its AppHub offers more than 850 pre-built integrations, connecting to AI models, data systems, CRMs, and other enterprise tools. |
| Security | The AI Agent Studio page lists single sign-on, role-based access control, end-to-end encryption, and fine-grained data controls as built-in security features. | Inbenta states it is certified to ISO 9001, ISO 27001, ISO 27017, and ISO 27701, and that data is encrypted at rest using AES-256 and in transit using TLS. |
Plans
In their own words
Cognigy
Cognigy.AI is an enterprise platform for building and orchestrating customer-service agents in contact centers. Its agents use large language models, real-time memory, and integrated tools to work through tasks and answer customer queries. AI Agent Studio provides a collaborative, low-code visual interface for building, testing, and deploying conversational agents. They can run across webchat, voice, SMS, and messaging apps, with support for more than 100 languages and more than 25,000 concurrent interactions. Cognigy describes more than 100 prebuilt tools and integrations, including connectors for enterprise systems and contact center platforms. The platform includes knowledge-base answers and human handoff, as well as a secured REST API with access to every Cognigy.AI feature. On-premises installation is possible on Kubernetes; Cognigy recommends managed public cloud Kubernetes and does not configure or provision on-premises clusters. The AI Agent Studio page lists single sign-on, role-based access control, end-to-end encryption, and fine-grained data controls. Cognigy states compliance with GDPR, SOC 2 Type II, ISO 27001, ISO 9001, PCI DSS, and BSI C5 Type II, among other standards. Pricing is available on request.