Cognigy vs Intercom
Cognigy
cognigy.comIntercom
intercom.comSide by side
| Figure | Cognigy | Intercom |
|---|---|---|
| Price from | — | $0.99/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 1 | 11 |
| Spec score · AI Agents for Customer Support Software | 7.9 (#7) | 8.6 (#3) |
| Spec score · AI Customer Service Agents | 7.8 (#16) | 8.6 (#2) |
| Spec score · AI Customer Service Software | 7.9 (#14) | 8.6 (#7) |
| Spec score · Chatbot Builders | 7.9 (#137) | 9.0 (#12) |
| Spec score · Support Bots | 7.7 (#11) | 8.4 (#7) |
| Spec score · Conversational Chatbots Software | 7.7 (#17) | 8.6 (#7) |
| Spec score · Tool Agents | 7.8 (#17) | 8.5 (#8) |
| Founded | 2016 | 2011 |
| Headquarters | The company’s About page lists headquarters in Dallas, Texas, and Düsseldorf, Germany. | San Francisco, California, United States |
| Human handoff | Yes | Fin hands conversations to agents with the full conversation and customer history attached. |
| Integrations | Cognigy describes more than 100 prebuilt tools and integrations, including connectors for enterprise systems and contact center platforms. | Fin can work with existing helpdesks including Salesforce, HubSpot, and Freshdesk. |
Plans
Intercom
- Essential$19 a month
- Advanced$85 a month
- Expert$132 a month
- Fin AI Agent$0.99 a month
- Fin AI Agent$0.99, paid once
- Fin AI Agent with existing helpdesk$0.99, paid once
- Fin Voice$1.99, paid once
- Copilot$29 a month
- Copilot monthly$35 a month
- Pro$99 a month
In their own words
Cognigy
Cognigy.AI is an enterprise platform for building and orchestrating customer-service agents in contact centers. Its agents use large language models, real-time memory, and integrated tools to work through tasks and answer customer queries. AI Agent Studio provides a collaborative, low-code visual interface for building, testing, and deploying conversational agents. They can run across webchat, voice, SMS, and messaging apps, with support for more than 100 languages and more than 25,000 concurrent interactions. Cognigy describes more than 100 prebuilt tools and integrations, including connectors for enterprise systems and contact center platforms. The platform includes knowledge-base answers and human handoff, as well as a secured REST API with access to every Cognigy.AI feature. On-premises installation is possible on Kubernetes; Cognigy recommends managed public cloud Kubernetes and does not configure or provision on-premises clusters. The AI Agent Studio page lists single sign-on, role-based access control, end-to-end encryption, and fine-grained data controls. Cognigy states compliance with GDPR, SOC 2 Type II, ISO 27001, ISO 9001, PCI DSS, and BSI C5 Type II, among other standards. Pricing is available on request.
Intercom
Intercom is a customer messaging and support platform for businesses serving people through a website, app, or product. It combines a website chatbot and live-agent chat with a shared inbox, ticketing, a help center, and omnichannel conversations. Teams can use its visual flow builder and AI bot generation, track visitors, and connect 450 listed integrations. Fin answers free-form questions from approved knowledge and cites sources. When a conversation needs an agent, it passes along the conversation and customer history. Teams can customize Messenger’s tone, style, and design, and Fin can work with existing helpdesks including Salesforce, HubSpot, and Freshdesk. The platform and Messenger support web, iOS, and Android. Essential is $19 a month per seat when billed annually; Advanced is $85 a month per seat and includes 20 free Lite seats; Expert is $132 a month per seat and includes 50 free Lite seats. Fin AI Agent is billed from $0.99 per outcome. A 14-day trial is listed; payment begins only after choosing a plan and adding payment details. Intercom was founded in 2011 and is headquartered in San Francisco.