Cognigy vs PolyAI
Cognigy
cognigy.com
PolyAI
poly.aiSide by side
| Figure | Cognigy | PolyAI |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 1 |
| Spec score · AI Agents for Customer Support Software | 7.9 (#7) | 6.9 (#22) |
| Spec score · AI Customer Service Agents | 7.8 (#16) | 6.9 (#40) |
| Spec score · Enterprise AI Chatbots Software | 7.8 (#8) | 6.8 (#16) |
| Spec score · AI Customer Service Software | 7.9 (#14) | 6.9 (#32) |
| Spec score · Voicebot Software | 7.8 (#11) | 6.9 (#26) |
| Spec score · AI Voice Agents | 7.9 (#14) | 7.0 (#27) |
| Spec score · Conversational AI Platforms | 7.8 (#23) | 6.9 (#37) |
| Spec score · Voice Ai Tools | 7.8 (#18) | 7.0 (#27) |
| Channels | The platform supports deployment across channels including webchat, voice, SMS, and messaging apps. | The homepage lists voice, SMS, WhatsApp, mobile app, web chat, email, and in-app voice as customer channels. |
| Founded | 2016 | 2017 |
| Integrations | Cognigy describes more than 100 prebuilt tools and integrations, including connectors for enterprise systems and contact center platforms. | PolyAI offers pre-built integrations, a self-serve Connect Portal, and open APIs; its integration catalog lists 130+ integrations. |
| Security | The AI Agent Studio page lists single sign-on, role-based access control, end-to-end encryption, and fine-grained data controls as built-in security features. | PolyAI lists SOC 2 Type 2, ISO 27001, PCI DSS, GDPR, and HIPAA certifications or compliance credentials on its security page. |
Plans
In their own words
Cognigy
Cognigy.AI is an enterprise platform for building and orchestrating customer-service agents in contact centers. Its agents use large language models, real-time memory, and integrated tools to work through tasks and answer customer queries. AI Agent Studio provides a collaborative, low-code visual interface for building, testing, and deploying conversational agents. They can run across webchat, voice, SMS, and messaging apps, with support for more than 100 languages and more than 25,000 concurrent interactions. Cognigy describes more than 100 prebuilt tools and integrations, including connectors for enterprise systems and contact center platforms. The platform includes knowledge-base answers and human handoff, as well as a secured REST API with access to every Cognigy.AI feature. On-premises installation is possible on Kubernetes; Cognigy recommends managed public cloud Kubernetes and does not configure or provision on-premises clusters. The AI Agent Studio page lists single sign-on, role-based access control, end-to-end encryption, and fine-grained data controls. Cognigy states compliance with GDPR, SOC 2 Type II, ISO 27001, ISO 9001, PCI DSS, and BSI C5 Type II, among other standards. Pricing is available on request.