Cognigy vs Teloz IVR
Cognigy
cognigy.com
Teloz IVR
teloz.comSide by side
| Figure | Cognigy | Teloz IVR |
|---|---|---|
| Price from | — | $7.99/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 1 | 5 |
| Spec score · IVR Software | 7.8 (#13) | 7.9 (#11) |
| Founded | 2016 | 2005 |
| Headquarters | The company’s About page lists headquarters in Dallas, Texas, and Düsseldorf, Germany. | Kowloon, Hong Kong |
| Integrations | Cognigy describes more than 100 prebuilt tools and integrations, including connectors for enterprise systems and contact center platforms. | Pricing lists Salesforce, HubSpot, and Zoho CRM integrations on the Professional plan. |
| Purpose | Cognigy.AI is an enterprise agentic AI platform for customer service, designed to build and orchestrate AI agents for contact centers. | Teloz IVR routes callers using multi-level voice menus with NLP voice recognition and DTMF input. |
| Security | The AI Agent Studio page lists single sign-on, role-based access control, end-to-end encryption, and fine-grained data controls as built-in security features. | Teloz states it encrypts data in transit with TLS 1.3 and SRTP and data at rest with AES-256. |
| Support | The product page invites prospective customers to request a demo; the site does not state a public response-time commitment on that page. | The company page states that its network operations center is staffed 24/7 and that customer inquiries receive a response within one business day. |
| Visual flow builder | Yes | The IVR includes a visual drag-and-drop flow builder intended for operations teams to build and change flows without code. |
Plans
Teloz IVR
- FreeFree
- Starter$7.99 a month
- Professional$15.99 a month
- Enterprise$25.99 a month
- CustomPriced on request
In their own words
Cognigy
Cognigy.AI is an enterprise platform for building and orchestrating customer-service agents in contact centers. Its agents use large language models, real-time memory, and integrated tools to work through tasks and answer customer queries. AI Agent Studio provides a collaborative, low-code visual interface for building, testing, and deploying conversational agents. They can run across webchat, voice, SMS, and messaging apps, with support for more than 100 languages and more than 25,000 concurrent interactions. Cognigy describes more than 100 prebuilt tools and integrations, including connectors for enterprise systems and contact center platforms. The platform includes knowledge-base answers and human handoff, as well as a secured REST API with access to every Cognigy.AI feature. On-premises installation is possible on Kubernetes; Cognigy recommends managed public cloud Kubernetes and does not configure or provision on-premises clusters. The AI Agent Studio page lists single sign-on, role-based access control, end-to-end encryption, and fine-grained data controls. Cognigy states compliance with GDPR, SOC 2 Type II, ISO 27001, ISO 9001, PCI DSS, and BSI C5 Type II, among other standards. Pricing is available on request.
Teloz IVR
Teloz IVR routes callers through multi-level voice menus using NLP voice recognition and DTMF input. Its visual drag-and-drop flow builder is intended for operations teams creating or changing call flows without code. Nested prompts can branch according to time of day, language, and caller location, and a CRM lookup can inform routing. DTMF can also serve as a fallback to voice recognition. The product lists analytics on each IVR node. Teloz says it encrypts data in transit using TLS 1.3 and SRTP, and data at rest with AES-256. Every plan includes SAML 2.0 SSO, SCIM 2.0 provisioning, MFA, role-based access, and tamper-evident audit logs. A 14-day trial includes every feature and does not require a credit card. The free plan includes 100 US/Canada calling minutes, 50 SMS segments, one local DID, and 25 AI receptionist minutes per month. Paid plans are Starter at $7.99 a month per user, Professional at $15.99 a month per user, and Enterprise at $25.99 a month per user. The service is available on web, iOS, and Android.