Teloz IVR

Overview

Teloz IVR is a business phone-system tool for routing callers through speech and keypad menus. It suits operations teams that need to shape call flows around caller context, especially CRM lookups. Its free plan is tightly capped; the per-user paid tiers add calling capacity, integrations, recording, and stronger uptime commitments.

Key features

Visual flow building: A drag-and-drop builder lets operations teams create and change flows without code. That helps teams make menu changes without relying on developers, though the routing logic still needs to be planned.

Contextual menus: Nested prompts can branch by time of day, language, and caller location. This is useful when callers need different paths by schedule or region.

Speech and keypad input: NLP voice recognition and DTMF can coexist in a flow, with keypad input as a fallback to speech. That gives callers an alternate way to navigate when voice recognition is unsuitable.

CRM-aware routing: A CRM lookup can inform caller routing. Salesforce, HubSpot, and Zoho integrations are included on Professional, making that plan the clear choice when those connections are central to the flow.

Analytics and recording: Analytics are available on every IVR node, and call recording is a listed capability. Recording retention varies by tier: Professional includes 30 days, while Enterprise includes one year.

Security and resilience: Teloz says it encrypts data in transit with TLS 1.3 and SRTP and at rest with AES-256. SAML 2.0 SSO, SCIM 2.0 provisioning, MFA, role-based access, and tamper-evident audit logs are included on every plan, a strong baseline for teams with access-control requirements. The company also says US and Canadian traffic receives STIR/SHAKEN A-level attestation and automated failover spans at least three carrier paths.

Support: A 24/7 network operations center and a response to customer inquiries within one business day give buyers a defined support expectation.

Pricing

Teloz offers a free plan, paid plans from $7.99 per user, per month, and a 14-day trial with every feature and no credit card required. The trial is useful for evaluating higher-tier capabilities before choosing a plan.

PlanPriceWhat it includesBest fitFreefree; free forever100 US/Canada calling minutes, 50 SMS segments, one local DID, 25 AI receptionist minutes per month, and iOS and Android appsIndividuals or teams assessing the service at very low volume. The monthly minute and SMS caps make it unsuitable as a high-traffic business line.Starter$7.99 per user, per monthUnlimited US/Canada calling, business SMS and MMS, call queues, CNAM, a 99.9% uptime SLA, and an AI assistantTeams that need routine calling and queue features without the CRM integrations or longer recording retention of higher tiers.Professional$15.99 per user, per monthSalesforce, HubSpot, and Zoho integrations, 30-day call recording, 100 AI receptionist minutes per month, an omnichannel inbox, and a 99.95% uptime SLATeams that need CRM connections, a shared inbox, or more AI receptionist capacity than the free plan provides.Enterprise$25.99 per user, per monthPredictive auto-dialer, 300 AI receptionist minutes per month, one-year call recording, Analytics Pro dashboards, and a 99.99% uptime SLAOrganizations that need the listed dialing and analytics tools, longer call retention, or a higher uptime commitment.CustomCustom pricingMinimum 50 seats, white-label/rebranding, dedicated CSM, a 99.999% uptime SLA, custom AI and voice cloning, and data warehouse exportLarge organizations that need at least 50 seats or the enterprise-specific customization and service commitment.Because paid prices are per user per month, costs rise with the number of seats. Starter is the lowest-cost paid route, but CRM integrations begin at Professional; Enterprise costs more for its added recording duration, dialing, analytics, and SLA. Custom is not priced as a fixed tier.

Platforms

Teloz IVR supports Android, iOS, and the web. The Free plan specifically includes iOS and Android apps.

Who it's for

Teloz is a good fit for operations teams that want to adjust call routing without code and need branches based on caller context. Teams that rely on supported CRM lookups should consider Professional, while organizations prioritizing longer recordings, predictive dialing, or a higher uptime SLA have a clearer case for Enterprise. The free plan works for evaluation or light use, not for teams likely to exceed its small monthly allowances.

Pros and cons

Pro: Visual flow building and multiple routing conditions let operations teams adapt menus without code.

Pro: Speech and DTMF in one flow, with DTMF as fallback, gives callers two ways to navigate.

Pro: Identity controls apply on every plan, and the stated encryption and failover measures provide a broad security and resilience baseline.

Con: The free plan's 100 calling minutes, 50 SMS segments, one DID, and 25 AI receptionist minutes per month leave little room for sustained business traffic.

Con: CRM integrations require the $15.99 per user, per month Professional tier, so teams needing them cannot stay on the lowest paid plan.

Con: Seat-based paid pricing can make the monthly bill grow with team size; Custom also requires a minimum of 50 seats.

Alternatives

For a wider comparison, browse IVR Software. Momo Business IVR is worth considering if a no-monthly-fee, pay-as-you-go plan is a priority. Voicent offers a free plan with 100 minutes/texts and a Starter tier at $179 a month, a different option for buyers weighing a free allowance against a paid monthly tier. MyOperator is an alternative with paid plans, a free trial, and Android, iOS, API, and web platforms. CallFire IVR has a pay-as-you-go option with no monthly fee as well as a $99 a month Lite plan. Genesys Workforce Engagement Management is a paid option with a broad set of supported platforms, including desktop and mobile systems. Knowlarity Cloud Contact Center is another paid contact-center option with a free trial and Android, iOS, and web platforms. VoiceGuide may suit buyers looking for a Windows or self-hosted option with one-time, per-line pricing. JVoiceXML is a free, self-hosted VoiceXML interpreter for Java for readers seeking that specific kind of tool.

Verdict

Choose Teloz IVR if your operations team needs configurable, CRM-aware menus, speech and keypad input, and consistent identity controls across plans. Its free plan is a narrow trial ground rather than a practical allowance for substantial call traffic, and per-user charges add up as seats grow. Teams that need CRM integrations should budget for Professional; those needing longer recording retention, predictive dialing, or a higher SLA should look at Enterprise or custom pricing.