Knowlarity Cloud Contact Center vs Teloz IVR
Knowlarity Cloud Contact Center
knowlarity.com
Teloz IVR
teloz.comSide by side
| Figure | Knowlarity Cloud Contact Center | Teloz IVR |
|---|---|---|
| Price from | ₹1,400/mo | $7.99/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 7 | 5 |
| Spec score · IVR Software | 8.7 (#3) | 7.9 (#11) |
| Analytics | The platform includes real-time monitoring dashboards, call analytics and agent-performance reporting. | The product page lists analytics on every IVR node. |
| Founded | Knowlarity was founded in 2009. | 2005 |
| Headquarters | Knowlarity's current website gives Gurugram, Haryana, India as its office address, while G2 lists Singapore as HQ location. | Kowloon, Hong Kong |
| Purpose | The cloud contact center is a hosted platform for tracking, monitoring, and analyzing calls in real time. | Teloz IVR routes callers using multi-level voice menus with NLP voice recognition and DTMF input. |
| Security | Knowlarity says its databases are secured and protected and describes its security and compliance offering as cloud-based. | Teloz states it encrypts data in transit with TLS 1.3 and SRTP and data at rest with AES-256. |
| Support | Knowlarity advertises 24x7 support and lists an India support number, 1800-419-0333. | The company page states that its network operations center is staffed 24/7 and that customer inquiries receive a response within one business day. |
| Trial | The site offers a free trial but does not state its duration on the product or pricing pages opened. | The pricing page offers a 14-day trial with every feature free and no credit card required. |
Plans
Knowlarity Cloud Contact Center
- Unlimited Contact Center Plan₹1,999 a month
- Inbound & Contact Center₹2,999 a month
- Inbound & Outbound Contact Center₹3,499 a month
- Advance Plan₹16,800 a year
- Premium Plan₹34,200 a year
- Premium Plus Plan₹60,000 a year
- Inbound & Outbound Contact Center with lead management (Tentacle)Priced on request
Teloz IVR
- FreeFree
- Starter$7.99 a month
- Professional$15.99 a month
- Enterprise$25.99 a month
- CustomPriced on request
In their own words
Knowlarity Cloud Contact Center
Knowlarity Cloud Contact Center is a hosted service for tracking, monitoring, and analyzing calls in real time. It supports inbound and outbound handling, with recording, queues, mute and hold controls, warm transfers, callbacks, voicemail, and IVR. Skill-based routing directs calls by agent skills, while Sticky Agent sends repeat callers to the agent they last spoke with. Knowlarity says the cloud platform can respond to an unlimited number of concurrent inbound and outbound calls and requires no additional infrastructure. It can connect with existing CRM software. Its Zoho connections include access to call recordings and lead creation from calls; Zoho Desk can create tickets and contacts, and Zoho Recruit can track call-based prospect performance. Platforms listed are Android, iOS, and web. The company describes smartphone access and advertises 24x7 support. Paid plans start at ₹1,999/mo; listed monthly options include 1999.00 INR for Unlimited Contact Center and 2999.00 INR for Inbound & Contact Center.
Teloz IVR
Teloz IVR routes callers through multi-level voice menus using NLP voice recognition and DTMF input. Its visual drag-and-drop flow builder is intended for operations teams creating or changing call flows without code. Nested prompts can branch according to time of day, language, and caller location, and a CRM lookup can inform routing. DTMF can also serve as a fallback to voice recognition. The product lists analytics on each IVR node. Teloz says it encrypts data in transit using TLS 1.3 and SRTP, and data at rest with AES-256. Every plan includes SAML 2.0 SSO, SCIM 2.0 provisioning, MFA, role-based access, and tamper-evident audit logs. A 14-day trial includes every feature and does not require a credit card. The free plan includes 100 US/Canada calling minutes, 50 SMS segments, one local DID, and 25 AI receptionist minutes per month. Paid plans are Starter at $7.99 a month per user, Professional at $15.99 a month per user, and Enterprise at $25.99 a month per user. The service is available on web, iOS, and Android.