Cognigy vs Zowie
Cognigy
cognigy.com
Zowie
getzowie.comSide by side
| Figure | Cognigy | Zowie |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 0 |
| Spec score · AI Agents for Customer Support Software | 7.9 (#7) | 7.1 (#18) |
| Spec score · AI Customer Service Agents | 7.8 (#16) | 7.1 (#36) |
| Spec score · Customer Service Automation Software | 7.8 (#8) | 7.1 (#14) |
| Spec score · Chatbot Builders | 7.9 (#137) | 7.9 (#140) |
| Channels | The platform supports deployment across channels including webchat, voice, SMS, and messaging apps. | Zowie lists chat, email, SMS, voice, Hello, WhatsApp, and Messenger as supported agent channels. |
| Compliance | Cognigy states that its AI agents comply with GDPR, SOC 2 Type II, ISO 27001, ISO 9001, PCI DSS, and BSI C5 Type II, among other standards. | Zowie lists SOC 2, GDPR, DORA, and the EU AI Act in its platform compliance section. |
| Deployment | Cognigy.AI can be installed on premises on Kubernetes; Cognigy recommends managed public cloud Kubernetes and says it does not support configuring or provisioning on-premises clusters. | Agent Studio offers managed cloud, private cloud, and on-premises deployments, with air-gapped deployment available for on-premises. |
| Headquarters | The company’s About page lists headquarters in Dallas, Texas, and Düsseldorf, Germany. | 8 The Green, Dover, DE 19901, USA |
| Human handoff | Yes | Yes |
| Integrations | Cognigy describes more than 100 prebuilt tools and integrations, including connectors for enterprise systems and contact center platforms. | Zowie lists Shopify, Magento, BigCommerce, WooCommerce, Klaviyo, Zendesk, Salesforce, Freshdesk, and other commerce and service systems among its integrations. |
| Security | The AI Agent Studio page lists single sign-on, role-based access control, end-to-end encryption, and fine-grained data controls as built-in security features. | The Trust Center lists SOC 2, GDPR, CCPA, HIPAA, the Digital Operational Resilience Act, and AWS Foundational Technical Review. |
| Support | The product page invites prospective customers to request a demo; the site does not state a public response-time commitment on that page. | The subscription terms provide email technical support on weekdays from 9 a.m. to 5 p.m. Eastern Time, excluding U.S. federal holidays. |
Plans
In their own words
Cognigy
Cognigy.AI is an enterprise platform for building and orchestrating customer-service agents in contact centers. Its agents use large language models, real-time memory, and integrated tools to work through tasks and answer customer queries. AI Agent Studio provides a collaborative, low-code visual interface for building, testing, and deploying conversational agents. They can run across webchat, voice, SMS, and messaging apps, with support for more than 100 languages and more than 25,000 concurrent interactions. Cognigy describes more than 100 prebuilt tools and integrations, including connectors for enterprise systems and contact center platforms. The platform includes knowledge-base answers and human handoff, as well as a secured REST API with access to every Cognigy.AI feature. On-premises installation is possible on Kubernetes; Cognigy recommends managed public cloud Kubernetes and does not configure or provision on-premises clusters. The AI Agent Studio page lists single sign-on, role-based access control, end-to-end encryption, and fine-grained data controls. Cognigy states compliance with GDPR, SOC 2 Type II, ISO 27001, ISO 9001, PCI DSS, and BSI C5 Type II, among other standards. Pricing is available on request.
Zowie
Zowie is a platform for building, deploying and monitoring customer-facing AI agents, with capabilities for support, claims, conversational banking and commerce. Agent Studio combines deterministic Flows, goal-driven Playbooks and Knowledge retrieval. The Orchestrator classifies customer intent, assigns an agent, adapts replies to the channel and logs decisions. Agents can operate across website widgets, mobile apps, email, phone, Facebook Messenger, Instagram Direct, WhatsApp and Viber, with human handoff, voice, multilingual support and workflow actions. Agent Connect connects in-house agents, third-party vendors and human teams through REST API, A2A or SDKs. Supervisor scores conversations, while Traces records decision reasoning and routing activity. Deployment options include managed cloud, private cloud and on-premises; air-gapped deployment is available for on-premises. The platform lists integrations including Shopify, Magento, BigCommerce, WooCommerce, Klaviyo, Zendesk, Salesforce and Freshdesk. Zowie describes the platform as built for enterprises across industries including banking, fintech, telecommunications, insurance, retail and commerce, logistics and healthcare. Pricing is on request, with fees set in an Order Form.