Coherence vs Drag
Coherence
getcoherence.io
Drag
dragapp.comSide by side
| Figure | Coherence | Drag |
|---|---|---|
| Price from | $12/mo | $12/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| iOS | — | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 6 |
| Spec score · Email Collaboration Software | 9.5 (#1) | 9.3 (#2) |
| Spec score · Shared Inbox Software | 9.5 (#1) | 9.3 (#3) |
| Integrations | The integration directory lists connections including HubSpot, Salesforce, Pipedrive, Gmail, Outlook, Slack, Microsoft Teams, Zoom, Google Calendar, Sheets, Drive, Notion, Airtable, Asana, ClickUp, Jira, Mailchimp, WordPress and Stripe. | Drag connects natively with Google Workspace services and WhatsApp, supports 5,000+ apps through Zapier, and offers a REST API and MCP server. |
| MCP server | Coherence publishes @coherenceos/mcp-server for Claude, Cursor, ChatGPT and other MCP clients, with API-key scopes and platform-enforced approval gates. | Drag publishes an MCP server with 47 read/write tools across 12 categories for compatible AI clients. |
| Product | Coherence describes itself as a customer operations platform that connects CRM data, communications, workflows, websites, campaigns, and AI agents. | Drag is an AI-powered shared inbox for Gmail teams, usable inside Gmail or in the Drag web app. |
| Security | Coherence says data is encrypted with AES-256 at rest and TLS 1.2 or higher in transit, and that it is hosted on SOC 2 certified infrastructure. | Drag states that it is SOC 2 and CASA certified. |
| Shared inbox | The Shared Inbox gives teams assignment, internal notes, shared drafts, categories, rules, reminders and response targets for managed mailboxes. | Shared addresses such as support@ and sales@ become collaborative boards where each conversation has an owner. |
| Support | The pricing page lists community support, email support, and priority support, and says the Team plan requires a minimum of 10 paid seats. | Plans include a help center and live chat; Plus adds onboarding and setup help, while Pro adds priority support. |
| What it does | Coherence is a workspace that links communications, business records, workflows and AI assistance in one system. | Drag is an AI-powered shared inbox for Gmail teams, usable inside Gmail or through a standalone web app. |
Plans
Drag
- Starter$12 a month
- Plus$18 a month
- Pro$24 a month
- Starter$144 a year
- Plus$216 a year
- Pro$288 a year
In their own words
Coherence
Coherence is a customer operations platform connecting CRM data, communications, workflows, websites, campaigns, and AI agents. Its Shared Inbox gives sales, support, and operations a common place to handle incoming conversations with customer context, replies, and internal discussion. Teams can assign conversation ownership, add internal notes, view teammate presence, and work on shared drafts. Inbox categories, custom fields, rules, assignment settings, response targets, snoozes, and reminders help organize queues. Staff can select published Knowledge articles and review suggested replies with source references, then edit drafts before sending; AI generation uses the workspace's configured AI provider. Shared Inbox is available on Pro, Team, and Enterprise. Listed integrations include two-way Gmail or Outlook email sync, Google or Microsoft Calendar sync, and a REST API. Coherence says data is encrypted at rest with AES-256 and in transit with TLS 1.2 or higher, and stored in the United States. The service is not currently available in the EEA, UK, Switzerland, Australia, Canada, and several other regions. Pro costs $29 a month per user; Team requires at least 10 paid seats.
Drag
Drag is an AI-powered shared inbox for Gmail teams, available inside Gmail or in its web app. Teams can coordinate customer email using boards, assignments, notes, shared drafts, and collision detection. Its queue can bring together email, WhatsApp, live chat in early access, and a help center. Varley provides Copilot, Agents, Intelligence, and email assists; AI features are included in Plus and Pro, while Starter can add AI credits. Drag connects natively with Google Workspace services and WhatsApp, supports more than 5,000 apps through Zapier, and provides a REST API and MCP server. Plans allow unlimited users without a seat minimum. Starter has up to 10 automation rules and a three-month reporting window; Plus and Pro have unlimited rules and longer reporting windows. Pricing is listed from $12/user/mo billed annually, and a seven-day trial includes Pro features without requiring a credit card. Drag describes its users as teams of up to 200 people working in Gmail and Google Workspace, including support, sales, operations, IT, and HR teams.